Customer Support Lead - Dover, DE

Company: CRH Americas Materials
Location: Dover
Posted on: March 20, 2023

Job Description:

Job ID: - 480291Pennsy Supply is a CRH company. CRH is the leading vertically integrated supplier of asphalt, aggregates, cement, ready-mix concrete, and paving and construction services in North America. Our 24,100 employees at 1,300 operating locations provide our customers with top-quality, innovative products and services.Customer Support LeadThis individual is responsible to manage dispatch, lead all actives of hired haulers and movement of materials by truck, and support Outside Sales. - Essential Duties and Responsibilities

• Identify the best-qualified candidates for open positions when required. - Foster an environment for employees that are centered on the team and the role each employee plays on the team in meeting their job expectations.
• Continuously coach and mentor team members. - Focus on providing formal and informal training as it relates to their job function.
• Accommodate the customers' requests and negotiate acceptable delivery times without losing the order.
• Recruit and coordinate with outside haulers to ensure hired hauler truck fleet can support sales needs.
• Monitor orders, tracking and scheduling and adjust necessary to maintain service while best utilizing drivers and equipment. -
• Track the progress of orders at all dispatch areas and direct truck movement between dispatchers as deems necessary to maintaining service in those areas.
• Build and nurture strong customer confidence in the department and establish good business working relationships with both internal and external customers
• Direct dispatchers on the handling of rejected loads as to whether they will be dumped or resold and if the customer will be billed for the load. -
• Direct dispatch personnel to call customers if there are questions on their orders or if service will be late or interrupted. -
• Be available as a resource after hours for scheduling changes and/or as a customer or plant after hour contact.
• Have regular conversations with the Territory Sales Manager and Area Manager. - Communication on a regular basis updating sales activities (significant jobs, etc.) and any other Customer Support issues.
• Know the financial data for your areas of responsibility. - Expect to produce information on a regular basis as requested by your management and other members of the executive management team.
• Assist outside sales in performing sales quotes and project setup.
• Possess a working knowledge of all software used by the various areas of responsibility and be able to produce measurable data using the reports generated by the software systems.
• Other duties as assigned.
• Adhere to and follow all safety rules and regulations of OSHA/MSHA and Pennsy Supply
• Conduct daily safety assignments (area inspections, pre-shifts, JSA's, TRACK, etc).
• Regular and predictable attendance.
• Demonstrate friendly and business-like attitude towards vendors, customers, truck drivers, fellow employees, and supervisors.
• Become a team member and help achieve the common goals of the company.Other Requirements
  • Able to work independently with attention to detail.
  • Able to follow direction and work effectively in a team environment.
  • Able to work effectively in a team environment.
  • Able to respond to stressful situations and customers in a professional manner.
  • Ability to effectively prioritize assignments to meet long-term and short-term deadlines.
  • Excellent organizational skills
  • Able to write reports, document findings, and procedures, and to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
  • Able to work various times during day, night, or weekend hours, at various locations.
  • Able to have set-up knowledge and to show leadership qualities.Education and/or Experience
    • Bachelor's degree from a four-year college or university or minimum one to two years related experience and/or training; or equivalent combination of education and experience.
    • -Experience leading a team preferred. - About Pennsy SupplyPennsy Supply operated in Pennsylvania as a family run business producing asphalt, aggregates, and concrete as well as providing construction services until joining the CRH family in 1993. With being a part of the CRH family they are now a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form CRH. CRH is the number one asphalt producer, the third-largest aggregates producer, and one of the top 5 ready mixed concrete producers in the Unites States. CRH -operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.EOE / M / F / Vet / DisabilityWhat CRH Offers You
      • Highly competitive base pay
      • Comprehensive medical, dental and disability benefits programs
      • Group retirement savings program
      • Health and wellness programs
      • A culture that values opportunity for growth, development, and internal promotionAbout CRHCRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!Pennsy Supply, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.EOE/Vet/Disability--If you want to know more, please click on this -. -

Keywords: CRH Americas Materials, Wilmington , Customer Support Lead - Dover, DE, Other , Dover, Delaware