Senior Process Improvement Professional

Company: Humana
Location: Dover
Posted on: May 28, 2023

Job Description:

Description
The Senior Process Improvement Professional analyzes, and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements. The Senior Process Improvement Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.
Responsibilities
Join our Talent Acquisition team as a Senior Workday and CRM Process Improvement Professional that uses Talent Acquisition best business practices and a test and learn methodology to develop business processes that focus on improving the candidate experience and recruiter productivity. In this role, you will act as a subject matter expert on the Recruiting Workday System and CRM, as well as continue to evolve candidate and recruiter technology. Working autonomously, help us drive department strategy with benchmarking, business process analysis and re-engineering, change management and measurement, and/or process-driven systems requirements.
Additional Responsibilities:
Additional Responsibilities:

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  Responsible for the integration, implementation, maintenance, training documentation, and education of the tool into the recruiting process and driving utilization
  
  
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  Monthly and quarterly reporting
  
  
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  Lead competing projects and processes to ensure adoption and continuous areas of improvement for the Workday and CRM system
  
  
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  Manage user testing of platforms to gather feedback and implement changes
  
  
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  Actively manage CRM technology back log and semi-annual enhancement processes
  
  
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  Responsible for implementing enhancements, change requests and break/fix for the recruitment technologies CRM system
  
  
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  Work with Talent Acquisition to mature technology offering by utilizing data and knowledge of recruiters' processes to recommend metrics and create strategies that help influence change and drive adoption
  
  
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  Develop and maintain relationships between TA Leadership, HR Technology Partners, project team, key stakeholders
  
  
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  Collaborate across various work streams to identify upstream and downstream impacts of any changes to current process flows
  
  
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  Actively participate in the Workday Community
  
  
  Required Qualifications
  
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    Possess 2+ years of progressive experience leading continuous improvement efforts such as evaluating existing systems and implementing process improvements
    
    
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    Demonstrated experience with design, configuration, and/or implementation for recruitment technologies including ATS or CRM
    
    
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    Demonstrated experience with system integration and user testing
    
    
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    A curious mind with the aptitude to perform root cause analysis; solve complex problems
    
    
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    Demonstrated ability to build strong, positive working relationships
    
    
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    Demonstrated experience working as part of an interdependent team supporting an enterprise-view of department function
    
    
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    Demonstrated ability to identify, troubleshoot, and resolve issues through reporting and configuration
    
    
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    Demonstrated strong project management experience
    
    
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    User-focused design experience or experience planning and designing with the end user in mind
    
    
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    Demonstrated ability to leverage technology and tools to communicate, track, document, and analyze the utilization of HR systems
    
    
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    Demonstrated ability to engage partners and primary system users to co-develop complex technical and process-oriented solutions
    
    
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    Demonstrated strong written and verbal presentation skills
    
    
    Preferred Qualifications
    
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      Bachelor's degree or Associate's Degree in a related field with comparable experience
      
      
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      Ability to influence and coach without hierarchical responsibility
      
      
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      3+ years expert knowledge of the recruiting process/Talent Acquisition , updating work content and or training larger audiences
      
      
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      Cornerstone experience or exposure
      
      
      Why Humana?
      At Humana, we know your well-being is important to you, and it's important to us too. That's why we're committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. Just to name a few:
      
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        Work-Life Balance
        
        
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        Generous PTO package
        
        
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        Health benefits effective day 1
        
        
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        Annual Incentive Plan
        
        
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        Well-being program
        
        
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        Paid Volunteer Time Off
        
        
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        Student Loan Refinancing
        
        
        If you share our passion for helping people, we likely have the right place for you at Humana!
        Work-At-Home Requirements:
        To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
        
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          At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
          
          
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          Satellite, cellular and microwave connection can be used only if approved by leadership
          
          
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          Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
          
          
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          Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
          
          
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          Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
          
          
          Social Security Task:
          Alert: Humana values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.
          Interview Format:
          As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire interview. In this interview, you will receive a set of interview questions over your phone and you will provide recorded or text message responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.
          Scheduled Weekly Hours
          40
          Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

Keywords: Humana, Wilmington , Senior Process Improvement Professional, Other , Dover, Delaware