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Surveillance Officer (FT)

Company: Delaware Park Casino & Racing
Location: Wilmington
Posted on: May 8, 2024

Job Description:


  • Maintain professionalism at all times when working with other team members and/or guests.
  • Responds to calls requesting the need for surveillance coverage.
  • Conducts surveillance through the CCTV system utilizing the necessary equipment to observe, report, and record procedural violations and unusual activities.
  • Communicates violations in a timely manner to appropriate supervisory personnel and follows up with accurate and detailed documentation.
  • Writes reports, and completes logs and spreadsheets.
  • Conducts reviews as assigned.
  • Documents equipment malfunctions.
  • Must have a good working knowledge of the Internal Controls as well as company and departmental policies and procedures.
  • Communicate (both written and verbal) with and promote positive team members and guest relations.
  • Attends court as needed and testifies in cases involving Surveillance recordings and documents.
  • Performs all other duties as assigned. JOB REQUIREMENTS:
    • Must be at least 18 years of age.
    • High School diploma, GED or equivalent required.
    • Previous experience in casino surveillance or Table Games & Poker preferred.
    • Must be able to successfully complete and maintain the background check and licensing process, required by the Delaware Lottery.
    • The ability to work in a fast-paced environment and effectively communicate with co-workers and management is mandatory.
    • Ability to read and interpret documents.
    • Ability to work independently with minimal supervision.
    • Act with discretion and maintain confidentiality in handling sensitive information.
    • Vision must be correctable to 20/20.
    • Ability to distinguish colors.
    • Effectively communicate in English, in both written and oral format.
    • Proficient in basic math without the use of a calculator.
    • Must be able to sit for at least a full eight (8)-hour shift.
    • Basic working knowledge of various computer technology and software including Microsoft Office applications.
    • Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.
    • Must be able to work in station assignments with limited space, minimal and/or bright lighting, and varying temperatures.
    • Must be able to successfully pass a background check and receive a license from the DE Lottery.
    • Must adhere to the Close Personal Relationship Policy - Fraternization. Surveillance Employees are prohibited from having close personal relationships with all other employees. For a full list of our career opportunities, please visit . Powered by JazzHR


Keywords: Delaware Park Casino & Racing, Wilmington , Surveillance Officer (FT), Other , Wilmington, Delaware

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