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Service Navigator

Company: Children and Families First Delaware, Inc.
Location: Wilmington
Posted on: May 15, 2024

Job Description:

Job Type

Full-time

Description

  • Directly screen and assess school family needs following program protocols, including, but not limited to analyzing presenting problems to determine service needs.
  • Provide individualized client support to school families as referred by school staff, by helping each family address their barriers and needs.
  • Work closely site coordinator to assist with the development of achievement plans for families.
  • Work in partnership with the family, providing assistance to accomplish goals and objectives (i.e. scheduling appointments, applying for public benefits, identifying subsidized housing, etc.).
  • Work in partnership with identified families, Team Leader and School Administrators to address school attendance issues, tardiness and behavior concerns.
  • Work in partnership with School Team Leader and school administrators to facilitate support and referral to services for students and families involved.
  • Provide assessment, planning, referrals, advocacy, and collateral contacts on behalf of clients.
  • Maintain contact with clients through meetings at the school, telephone calls, or home visits, or other means necessary.
  • Build partnerships with outside community resources to link to families.
  • Work with the School Administration and other team members to track critical data in order to measure project outcomes.
  • Prepare and maintain timely documentation and records in accordance with agency, state accreditation, and other requirements, policies, and procedures.
  • Participate in regular meetings with staff, school leadership, other school staff, to build connections with families that need further assessment, connection to resources, and to review existing cases.
  • Establish and maintain professional, collaborative relationships with the agency, the community, and within the school setting. Benefits include:
    • Health, Dental and Vision Insurance
    • Vacation, Sick and Holiday Pay
    • Tuition Assistance
    • 401 (k)
    • EAP and other wellness programs Requirements
      • Bachelor's Degree in Human Service or related field.
      • Ability to respond appropriately to the cultural differences present among the agency's service population.
      • Flexibility with respect to work assignment in accordance with agency need.
      • Ability to work independently and accurately.
      • Familiarity with the community in which the families served reside; preference for individuals who currently or previously lived within the community feeder of the schools served.
      • Strong oral and written communication skills.
      • Good organizational skills.
      • Strong interpersonal skills
      • Ability to work as a team member
      • Must have valid driver's license, which meets the requirements of the agency's insurance carrier
      • Must have reliable transportation

Keywords: Children and Families First Delaware, Inc., Wilmington , Service Navigator, Other , Wilmington, Delaware

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