User Research Lead

Company: Barclays
Location: Wilmington
Posted on: March 6, 2025

Job Description:

We are seeking a highly motivated and experienced professional to join our team as a User Research Lead. We're looking for someone who has experience understanding customer needs and evaluating against our concepts and prototypes. This typically includes talking to customers, translating research, metrics, and data to tell a story. You will need to thoroughly explain what and how our customers think, to help our product owners design solutions.To be successful as a User Research Lead, you should have the following experience:

• Deep curiosity and empathy skills for customer pain points
• Experience working with statistics for UX Research methods
• Prior experience with presentations to senior level stakeholders
• Extensive experience using PowerPoint
• Prior user research experience
• Experience with different user testing methodologiesThis role is located in Wilmington, Delaware.Purpose of the RoleTo drive innovation, meet customer needs, and ensure the bank's long-term success and competitive edge.Accountabilities
  • Execution of market research to understand customer needs, pain points, and emerging trends to support the analysis of profitability, market size, and positioning for new products compared to existing offerings, and to identify opportunities for diversification to gain a competitive advantage.
  • Collaboration with stakeholders across departments and teams including marketing, sales, technology, engineers, designers, etc., to generate innovative and feasible product ideas and prototypes for testing aligned with customer needs and strategic goals.
  • Development of concepts and specifications which define features, functionalities, target market, user interface, technical specifications, and potential revenue models of new products.
  • Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product.
  • Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product before launch.
  • Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives, and communication channels to promote the launch of new products effectively.
  • Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction, and revenue generation to assess the product's performance against set goals.Vice President Expectations
    • To contribute or set strategy, drive requirements, and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements and escalate breaches of policies/procedures.
    • If managing a team, define jobs and responsibilities, plan for the department's future needs and operations, counsel employees on performance, and contribute to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long-term goals and ensuring that budgets and schedules meet corporate requirements.
    • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.
    • For an individual contributor, they will be a subject matter expert within their own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identifying the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide, and coach less experienced specialists and provide information affecting long-term profits, organisational risks, and strategic decisions.
    • Advise key stakeholders, including functional leadership teams and senior management on functional and cross-functional areas of impact and alignment.
    • Manage and mitigate risks through assessment, in support of the control and governance agenda.
    • Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
    • Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
    • Collaborate with other areas of work, for business-aligned support areas to keep up to speed with business activity and the business strategies.
    • Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
    • Adopt and include the outcomes of extensive research in problem-solving processes.
    • Seek out, build, and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge, and Drive - the operating manual for how we behave.
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Keywords: Barclays, Wilmington , User Research Lead, Other , Wilmington, Delaware