Custodial Services Supervisor - HSC

Company: The Johns Hopkins University
Location: Baltimore
Posted on: May 18, 2025

Job Description:

Press Tab to Move to Skip to Content LinkJohns Hopkins strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The seasonal flu vaccine requirement remains unchanged. Exceptions may be provided under certain circumstances.Click here for more information. .Select how often (in days) to receive an alert: Create AlertThe Custodial Supervisor is responsible for managing the custodial staff in buildings to which he or she is assigned.Essential Job Functions:

• Maintain close contact with the Manager of Custodial Services to discuss the custodial needs for his or her assigned facilities
• Conduct frequent physical inspections of the facilities to ensure that all services are provided as directed
• Participate in the quality assurance program, as implemented by the Manager of Custodial Operations
• Oversee and ensure the proper use and care of equipment and supplies
• Assist in the development of guidelines for standards in custodial and other programmed activities
• Assist in the coordination and performance of departmental responsibilities relating to special events and daily function setups.
• Supervise the bargaining unit custodial staff in his or her assigned buildings.
• Assist with personnel management, including interviewing prospective staff, disciplining and coaching employees, and upholding contractual and university personnel guidelines.
• Compute and document weekly employee work hours and monitor and track employee attendance.
• Provide training to employees one-on-one and in group settings
• Foster a working environment of inclusiveness and respect and promote good employee moraleScope of Responsibility:The supervisor's responsibilities include fostering a cooperative relationship between Facilities and Real Estate and the university departments being provided custodial services, maintaining a high level of service quality, and supervising the staff engaged in these activities. The custodial supervisor is a frontline supervisor with bottom-line responsibility for achieving excellent results in both routine and project work by holding custodial staff accountable for performance and pursuing the objectives of the custodial department. The supervisor is responsible for the performance of their assigned staff and the quality of the services provided in their assigned buildings.Decision Making:The custodial supervisor acts in accordance with the Manager of Custodial Services but must have problem-solving skills and the ability to make decisions independently. Decisions pertaining to the authorization of overtime, response to emergency situations, application of the progressive discipline system, and responding to customer needs are several of the types of decisions the supervisor must routinely make.CommunicationThe supervisor must have strong oral and written communication skills, and the ability to communicate at levels throughout the organization is essential. The supervisor must be fair but firm and maintain a positive, professional relationship with all subordinates.Authority:The supervisor reports to the Manager of Custodial Services and/or the Custodial Services Manager on their assigned shift. The supervisor has direct line authority over the custodians in their assigned buildings and any others assigned to them from time to time.The Custodial Supervisor is responsible for managing the custodial staff in buildings to which he or she is assigned.Essential Job Functions:
  • Maintain close contact with the Manager of Custodial Services to discuss the custodial needs for his or her assigned facilities
  • Conduct frequent physical inspections of the facilities to ensure that all services are provided as directed
  • Participate in the quality assurance program, as implemented by the Manager of Custodial Operations
  • Oversee and ensure the proper use and care of equipment and supplies
  • Assist in the development of guidelines for standards in custodial and other programmed activities
  • Assist in the coordination and performance of departmental responsibilities relating to special events and daily function setups.
  • Supervise the bargaining unit custodial staff in his or her assigned buildings.
  • Assist with personnel management, including interviewing prospective staff, disciplining and coaching employees, and upholding contractual and university personnel guidelines.
  • Compute and document weekly employee work hours and monitor and track employee attendance.
  • Provide training to employees one-on-one and in group settings
  • Foster a working environment of inclusiveness and respect and promote good employee moraleScope of Responsibility:The supervisor's responsibilities include fostering a cooperative relationship between Facilities and Real Estate and the university departments being provided custodial services, maintaining a high level of service quality, and supervising the staff engaged in these activities. The custodial supervisor is a frontline supervisor with bottom-line responsibility for achieving excellent results in both routine and project work by holding custodial staff accountable for performance and pursuing the objectives of the custodial department. The supervisor is responsible for the performance of their assigned staff and the quality of the services provided in their assigned buildings.Decision Making:The custodial supervisor acts in accordance with the Manager of Custodial Services but must have problem-solving skills and the ability to make decisions independently. Decisions pertaining to the authorization of overtime, response to emergency situations, application of the progressive discipline system, and responding to customer needs are several of the types of decisions the supervisor must routinely make.CommunicationThe supervisor must have strong oral and written communication skills, and the ability to communicate at levels throughout the organization is essential. The supervisor must be fair but firm and maintain a positive, professional relationship with all subordinates.Authority:The supervisor reports to the Manager of Custodial Services and/or the Custodial Services Manager on their assigned shift. The supervisor has direct line authority over the custodians in their assigned buildings and any others assigned to them from time to time.
    
    Minimum Qualifications
    
    • High School Diploma or graduation equivalent.
    • Five years experience in facilities operations or custodial services is required.
    • Valid driver's license with good driving record required.Experience
      • Prior supervisory experience in a service business preferred
      • Custodial experience preferred
      • Associate or Bachelor's degree preferredPhysical Requirements:
        • Ability to remain in a stationary position for extended periods of time
        • Ability to operate a computer and other equipment on a frequent basis
        • Ability to frequently communicate with coworkers
        • Ability to see within normal parameters in order to visually inspect work
        • Ability to move about
        • Ability to occasionally lift, carry, or otherwise move objects and materials weighing up to 40 lbs
        • Must be able to work off shifts as needed
          Classified Title: Custodial Services Supervisor
          Job Posting Title (Working Title):Custodial Services Supervisor - HSC
          Role/Level/Range: ATO 40/E/03/OE
          Starting Salary Range: $27,856 - $70,512 Annually (Commensurate w/exp.)
          Employee group: Full Time
          Schedule: varies
          FLSA Status:Exempt
          Location:Homewood Campus
          Department name: Custodial Services
          Personnel area: University AdministrationTotal Rewards
          The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/ .Education and Experience Equivalency
          Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.Applicants Completing Studies
          Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.Background Checks
          The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.Diversity and Inclusion
          The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion .Equal Opportunity Employer
          All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Accommodation Information
          If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/ .Vaccine Requirements
          Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine.The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine . Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/ .The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
          The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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Keywords: The Johns Hopkins University, Wilmington , Custodial Services Supervisor - HSC, Other , Baltimore, Delaware