IT Site Services Specialist

Company: Parexel International Corporation
Location: King Of Prussia
Posted on: May 20, 2025

Job Description:

JOB DESCRIPTIONJob Title IT Site Services Specialist ILocation MohaliEssential Function

• Provide technical user/systems support for desktops/laptops and user computing environments.
• Contribute to systems and operational projects.
• Perform workstation Hardware/Software installations.
• Perform Hardware upgrades, maintenance and repairs.
• Resolve end-user incidents & service requests via the Service Desk process.
• End to end ownership of IT asset inventory management.RelationshipsReports to Manager/Sr. Manager/Associate Director IT OperationsDirectly Supervises N/AProvides Work Direction to N/AWorks Closely with All IT Support TeamsExternal Relationships N/AKey Accountabilities
  • Provide standard incident resolution via IT Service Desk processes.
  • Perform basic workstation, printer and peripheral setup and troubleshooting.
  • Configure and deliver new workstation hardware based on approved IT standards.
  • Assist with system upgrades, moves, adds and changes.
  • Update CMDB as required.
  • Assist other IT groups with operational support duties.
  • Conduct user satisfaction call-backs as required.
  • Additional projects or tasks as assigned by Management.Skills
    • Excellent interpersonal, verbal and written communication skills
    • Excellent problem skills
    • Client focused approach to work; excellent customer service skills
    • A flexible attitude with respect to work assignments and new learning
    • Ability to manage multiple varied tasks with enthusiasm and prioritize workload with attention to detail
    • Willingness to work in a matrix environment and to value the importance of teamwork.Education
      • College degree in a relevant technical area (Electrical Engineering, Information Systems, Computer Sciences, Computer Engineering) preferred or technical training certificate and equivalent experience.Language Skills
        • Native language and proficiency in verbal and written EnglishMinimum Work Experience
          • Basic experience in systems support and operations, including LAN administration, PC and User support.
          • Specific basic experience is required in one or more of the following area: Hardware (Intel based equipment), Software (PC based operating systems and applications); and others.
          • Basic knowledge of standard IP-based networking topologies, networking hardware and exposure to network standards, and network protocols.Required
            Preferred

            Job Industries

            • Other

Keywords: Parexel International Corporation, Wilmington , IT Site Services Specialist, Other , King Of Prussia, Delaware