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Customer Processing Associate

Company: AIC (part of ACS Group)
Location: Wilmington
Posted on: December 9, 2018

Job Description:

Job Description:Provide quality customer service and support Customer Service Department on a daily basis, including phone interaction, problem resolution, and account transaction processing in a timely manner. Provide product knowledge and technical assistance as necessary. Respond to customer inquiries. Enter information in a computerized database. Communicate any problems or issues to management. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. High school diploma or equivalency is required. Good verbal and written communication skills. A professional and courteous manner when interfacing with all internal and external customers is required. Good customer service, interpersonal, and telephone skills. Call Center customer service experienced preferred, but not required. Training Schedule: Mon-Fri 9:00am-5:30pm Work Schedules Available: Mid/Swing Shifts (schedules TBD between 10:00am-10:30pm which includes one weekend day - Sat/Sun, 5x8 or 4x10 schedules).

Keywords: AIC (part of ACS Group), Wilmington , Customer Processing Associate, Other , Wilmington, Delaware

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