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Solution Delivery Architect- Customer Experience (MS

Company: DuPont
Location: Wilmington
Posted on: September 13, 2019

Job Description:

Solution Delivery Architect- Customer Experience (M&S) NA-United States-Delaware-Wilmington Purpose of Position: We are looking for an experienced candidate to fill the Customer Experience (CX) Solution Delivery Architect role. In this role, you will be responsible for gaining an understanding of the current IT infrastructure that supports the M&S and eCommerce areas, and for architecting solutions that provide a consistent customer experience across multiple platforms. A small team of technical resources will require your leadership and mentorship. Frequent collaboration with the CX IT global leader, eCommerce leader and CX Solution Delivery leader will be necessary for developing and maintaining DuPont s digital marketing strategy. Currently, our supported digital application portfolio includes Adobe AEM, Elemica, Eloqua, Salesforce B2B eCommerce (formerly CloudCraze), **************, and other marketing and sales application platforms. Responsibilities Include: * Understand and advocate the IT&P Enterprise Architecture strategy along with the principles of business and IT strategies. * Be prepared to sell the overall EA process, its outcome and ongoing results; and lead the communication, marketing or educational activities needed to ensure successful use of enterprise architecture solutions. * Create inspiring and innovative ideas for digital experience improvement across the CX IT space. * Understand how to leverage technology solutions that support business goals and provide guidance on supported and not supported technical scenarios. * Comprehend business strategies and requirements and develop necessary designs and plans to ensure projects and solutions satisfy those needs in the M&S CX space. * Lead technical reviews and evaluate developer deliverables for accuracy, consistency, and completeness as related to IT&P strategic direction and recommend changes as appropriate. * Analyze proposed solution architecture components to identify fit within the Company s roadmap. * Consult with infrastructure, security, and other IT teams when architecting for new, or updating current solutions. * Collaborate with Enterprise Architect and CX IT Global Leader on the architecture road map for the M&S CX space that is aligned with the IT&P strategy. * Lead and manage a small team of technical resources who work in the M&S CX space. * Ensure standards for technical support documentation are current and available to project teams. * Ensure key documentation e.g., data flow diagrams, architecture or application diagrams, etc. are accurate and complete for each project. * Provide architectural expertise and guidance to Solutions and Service Delivery teams during the design and implementation of new solutions, enhancements and POCs. * Oversee the evaluation and selection of proposed Marketing & Sales solutions. * Contribute to the development of standardized solution delivery processes and best practices. * Bachelor s degree in Computer Science or other relevant field or equivalent experience * Minimum of 5 years professional IT experience * Firm grasp of cloud architecture and best practices, ETL concepts, data warehouses, and integrating solutions. * Experience working with product roadmaps, life cycle management and other areas of IT (security, operations). * Strong understanding of various Agile or DevOps methodologies * Salesforce certification a plus Information Technology Feb 14, 2019, 3:53:42 PM Full-time Experienced

Keywords: DuPont, Wilmington , Solution Delivery Architect- Customer Experience (MS, Other , Wilmington, Delaware

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