WilmingtonDERecruiter Since 2001
the smart solution for Wilmington jobs

Helpdesk Support Specialist

Company: Kelmar
Location: Wilmington
Posted on: September 15, 2019

Job Description:



Location: DE - Wilmington


--

Kelmar has an immediate opening for a Helpdesk Support Specialist.-- This position could be located in--any of our offices:-- Wakefield MA, Rockland MA, or Wilmington DE. The Helpdesk Support Specialist provides technical support to employees at multiple sites via telephone, in person and through remote dial-up via helpdesk support software. The Helpdesk Support Specialist troubleshoots hardware and software application issues, installs and upgrades software, and repairs computer equipment. This individual should be organized and reliable with the ability to multi-task and prioritize issues while possessing a professional demeanor. This individual must be able to communicate concisely and clearly to a varied user base.

--

Duties & Skills Required:

  • Receive technical support calls via helpdesk support software
  • Troubleshoot desktop hardware and application software issues
  • Software installation and support of commercial software and related upgrades
  • Update solutions database with applicable resolutions
  • Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop
  • Assist with setting up new users in Active Directory
  • Installs and configures computers, monitors, and peripherals such as printers, scanners, and related hardware
  • Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems
  • Keep abreast of current technology through self-study
  • Some travel required
    --

    Proficient use and troubleshooting skills in the following areas:
    • Windows 7----------------------------------------------------------------------------------------------------------------------------------------------------
    • MS Office 2007; including Visio
    • Microsoft Active Directory
    • Mobile Devices
    • Local / Network Printer Support
    • Adobe Acrobat
    • Remote Access (VPN) Troubleshooting
    • Internet Explorer & Firefox
    • Telecommunications
    • Cisco Telephony
    • Polycom Video Conferencing
      --

      Experience with the following is a plus:
      • Windows 10----------
      • MS Office 2016
      • Sophos AntiVirus
      • Cisco Jabber
      • WebEx
        ------------

        Education & Experience:
        • BS degree in Computer Science, Information Technology or equivalent experience
        • 1-2 years' experience in information technology or a related field and 1-2 years of general computer installation, maintenance and repair experience; or, an equivalent combination of education and experience sufficient to successfully perform the duties of the job as listed above.
        • Proven expertise troubleshooting PCs in Windows architectures with proven familiarity with Active Directory
        • Experience using helpdesk tracking software
        • Certifications Desired: A+, Microsoft MCP
        • Ability to work effectively in a fast-paced environment
        • Good interpersonal skills, customer service, communication and troubleshooting skills
        • Demonstrated ability to work with a multi-location office with a varied user base.
        • Self-managed, highly motivated and have a strong drive for results
        • Demonstrated accuracy and attention to detail is critical
        • Must be available to be on-call one week per month
        • Must be able to multi-task
        • Must be able to travel 10%
        • Will be required to work off hours and some weekends
        • Previous experience working in an auditing/accounting environment is a plus
        • Candidates must be legally authorized to work in the U.S. without sponsorship now and in the future
          --

          The rewards for this position are many.-- We offer a great working environment that provides for work/life balance and an excellent compensation and benefits package, including tuition reimbursement. Kelmar provides training and the opportunity for career advancement.-- Apply now to join our growing team.

          --

          Kelmar Associates is an equal opportunity employer

Keywords: Kelmar, Wilmington , Helpdesk Support Specialist, Other , Wilmington, Delaware

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Part-time Operations Clerk
Description: Central Transport Inc. is currently seeking a Logistics Clerk for our New Brunswick, NJ location. The ideal candidates should be self-motivated with strong detail orientation, possess excellent problem (more...)
Company: Central Transport
Location: New Brunswick
Posted on: 09/24/2019

Physician Advisor
Description: Physician Advisor br Req : I24452 br Category: Professional / Management br Status: Full-Time br Shift: Day br Location: br Case Management, One Robert Wood Johnson Place, New Brunswick, (more...)
Company: Barnabas Health
Location: New Brunswick
Posted on: 09/24/2019

Get New Painting Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Harrisburg
Posted on: 09/24/2019


Have Daycare or Babysitting Experience? Part Time Substitute Nannies Needed!
Description: Philadelphia Nanny Network serves families in the Harrisburg/Hershey area and we have jobs available If you are seeking... - Flexibility and control over your day-to-day schedule - Work in different (more...)
Company: Philadelphia Nanny Network
Location: Lancaster
Posted on: 09/24/2019

Solutions Architect - Containers - Northeast (NY, NJ, CT, PA)
Description: Job Description: br br Solutions Architects work as members of our Professional Services Team and engage with existing and prospective customers. As our next Solutions Architect, you will visit our (more...)
Company: D2iQ
Location: Harrisburg
Posted on: 09/24/2019

CDL-A Lease Purchase Truck Driver
Description: CDL-A LEASE PURCHASE TRUCK DRIVER JOBS GET IN CONTROL OF YOUR CAREER Renewed. Recommitted. Ready.REFER MORE. EARN MORE WITH A 4,000 REFERRAL BONUS At USA Truck, we ve recommitted to helping CDL-A truck (more...)
Company: USA Truck
Location: Lancaster
Posted on: 09/24/2019

Psychiatrist
Description: Description: Psychiatrist for 16 hours per week for the Outpatient program. Position Summary: Working in a Recovery Oriented environment, provide Psychiatric Evaluations and Medication Management (more...)
Company: Merakey
Location: Harrisburg
Posted on: 09/24/2019

Bid On Local Contractor Jobs - Reach New Customers In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Harrisburg
Posted on: 09/24/2019

MD / Family Practice / Pennsylvania / Permanent / Family Practitioner
Description: Hamilton Health Center, Inc., a Federally Qualified Health Care Center servicing residents in Central Pennsylvania, is currently recruiting for a Family Practitioner in our Adult Medicine Department. (more...)
Company: Hamilton Health Center
Location: Harrisburg
Posted on: 09/24/2019

Want To Choose Your Own Shifts? Be a Substitute Nanny!
Description: Philadelphia Nanny Network is looking for experienced in-home childcare providers to help families when their regularly scheduled childcare has fallen through.
Company: Philadelphia Nanny Network
Location: Lancaster
Posted on: 09/24/2019

Log In or Create An Account

Get the latest Delaware jobs by following @recnetDE on Twitter!

Wilmington RSS job feeds