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Post Go Live Associate

Company: LabWare
Location: Wilmington
Posted on: November 10, 2019

Job Description:

Location: Anywhere in the USAPosition Reports to: PGLM Manager
Responsibilities and Expectations:-- Monitor incoming incidents assigned to LabWare PGLM support team-- Take ownership and investigate low and medium priority incidents-- Interface with LabWare Global Services (LGS) Implementation consultants when required to diagnose and resolve customer issues-- Interface with LabWare NA Product Support team to report product defects, priority escalation, and for advanced troubleshooting techniques-- Interface with LGS PGLM Support Manager to ensure incident quality control and SLA compliance and reporting-- Interface with Customer Service Owner and other Center of Excellence team members to facilitate incident resolution-- Develop and maintain LabWare product knowledge-- Ability and willingness to work independently and with a team-- Accept Mentoring from Senior PGLM team members-- Work US East Coast 8 AM to 5 PM ET, M-F-- 100% time commitment to LGS PGLM work
Technical Skills:-- Minimum 2 years' experience in a support role, preferably supporting LabWare products-- Previous experience as a LabWare LIMS Administrator is a plus-- Proficiency in Microsoft Office products (PowerPoint, Word, Excel, Access)-- Solid database knowledge (Oracle/SQL)-- Citrix knowledge is a plus-- Exposure to LIMS Basic-- Proficiency in Crystal Reports-- Operating System - Windows/UNIX knowledge
Additional Requirements and Soft Skills:-- Bachelor's degree or higher-- 0-2 years of work experience in a laboratory, IT setting or professional work environment-- Previous working experience supporting application(s) for internal and/or external customers-- Strong analytical and problem solving skills-- Adept in self-learning-- Attention to detail-- Excellent organizational, time management and follow through skills-- Strong Customer Service skills-- Self-motivated-- Interpersonal and communication skills (verbal and written)-- Positive attitude, ability to motivate customers and establish credibility

Keywords: LabWare, Wilmington , Post Go Live Associate, Other , Wilmington, Delaware

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