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Senior User Experience Researcher

Company: M&T Bank
Location: Wilmington
Posted on: November 11, 2019

Job Description:

M&T Tech, we re a team of makers, doers, and builders, working to create the most advanced technology solutions in banking. We re not your stereotypical suit and tie bankers: we re an innovative team of leading tech experts, pushing boundaries, and taking risks. We re building an agile team of the most skilled and creative workers to solve complex problems, architect solutions, write high-performance software, and chart our new path, all to make the lives of our customers, and the communities that we serve, better. Join us and be part of something new as we build tomorrow s bank, today. Overview: Creates understanding and empathy around user needs, stated and unstated, for the product team including designers, product managers and engineers. Develops and conducts primary research studies and explores behaviors and motivations of users through field visits, ethnography, surveys, usability testing and logs analysis. Based on research findings, assists with creation of new products and features, as well as continually innovates existing products. Delivers written, in-person, and visual presentations on research findings to support all stages of product development. Primary Responsibilities: * Strategize, implement and maintain a consistent research discipline, discovering how users interact with modern financial products and enabling a deep understanding of the Bank s current and potential customers. * Create and execute brainstorm sessions and research studies with customers, stakeholders and internal users for concept generation, concept validation and usability. * Gain user insight through qualitative in-depth interviews, stakeholder interviews, usability testing, quantitative surveys and contextual inquiries. * Build and maintain a strong partnership with Market Research to leverage existing research, stay aligned across scheduled research efforts and inform the Company s overall understanding of user needs and expectations. * Communicate research results, set baseline requirements for design and implementation and recommend strategic improvements to teams. * Understand and adhere to the Company s risk and regulatory standards, policies and controls in accordance with the Company s Risk Appetite. Identify risk-related issues needing escalation to management. * Promote an environment that supports diversity and reflects the M&T Bank brand. * Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. * Complete other related duties as assigned. Scope of Responsibilities: At M&T Bank, user experience (UX) is at the forefront of how we create intuitive, innovative and visually appealing products that people love. The job holder strives to learn and understand our users needs, behaviors, and emotions to yield insights that inform product strategy and guide design of the experiences created. The position develops relationships and works closely with leaders in Product Management, Software Engineering, Marketing, and Business to solve complex challenges and craft powerful experiences that highlight our products unique capabilities and personalities. Education and Experience Required: * Bachelor s degree and a minimum of 5 years related experience, or in lieu of a degree, a combined minimum of 9 years higher education and/or work experience, including a minimum of 5 years related experience * Background in the user experience researcher field, designing and conducting user research studies and applying design-thinking methodologies * Prior experience with innovative thinking, the value of research and working with stakeholders to deliver results * Strong understanding of strengths and shortcomings of different research methods, including when and how to apply them during product development processes * Experience dealing with ambiguity and leveraging design research as a means to bring clarity to abstract ideas * Experience with accessibility standards, cross-platform issues, mobile user interfaces and systems-thinking * Experience using modern design, prototyping and collaboration tools * Experience interacting with various multi-disciplinary teams of professionals * Strong time management skills * Strong problem-solving skills * Strong critical thinking skills * Strong verbal and written communication skills * Strong collaboration skills Education and Experience Preferred: * Minimum of a master s degree in a related field * Experience in survey design, including working knowledge of statistics and experimental design * Experience in creating use cases, flow diagrams, prototypes, scenarios and wireframes in the context of user research * Proficiency in industry best practices for desktop, mobile and web applications * Experience working with Product Managers, Product Designers and Product Marketers * Experience working in the financial industry About M&T M&T Bank is a Top 20 US bank holding company and one of the best performing and financial stable regional banks in the country, we offer our technology employees a wide range of performance-based career development opportunities. We have a strong commitment to our customers and the communities we serve, and we continue to grow with a focus on the future. So, when looking to advance your career, look to M&T. Grow with us. Location ======== Wilmington, Delaware, United States of America

Keywords: M&T Bank, Wilmington , Senior User Experience Researcher, Other , Wilmington, Delaware

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