Dispatcher Hiring Event

Company: Zoom Drain & Sewer
Location: West Chester
Posted on: November 22, 2021

Job Description:

The Dispatcher role is an integral part of our operations. Our operational efficiency starts with them. Their goals are to route the right technician, to the right call, at the right time.Dispatcher Pay & Benefits - WHAT WE OFFER

• Bonus Opportunities
• Medical Benefits
• Paid Sick Days / Holidays
• Company Gatherings
• Company Mobile Phone & Tablet
• Recognition & Rewards
• Positive Team AtmosphereDispatcher Responsibilities - WHAT YOU'LL BE DOING
  • Effectively manage incoming calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Schedule & communicate with technicians to meet customer requirements
  • Assign work orders based on priority to the available workforce
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customersDispatcher Qualifications - WHAT YOU BRING
    • Strong phone contact handling skills and active listening
    • Familiarity with dispatch practices
    • Customer orientation and ability to adapt/respond to different types of customers
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively
      • Each location is independently owned and operatedHow to attendParking is available on the side and in the back of the building.Preferred dress codeBusiness casual (dress pants/skirt, button down/blouse, optional tie)About Zoom Drain & SewerAt Zoom, we take great care in cultivating the careers of our employees. We offer training and room for growth because we recognize that career advancement is a large part of job satisfaction! We also do a LOT of employee engagement events, because we actually like hanging out together and it's a fun way to build a better team!Perks and benefits
        • Snacks and refreshmentsWhat is a hiring event?Think of it like a job fair, but for one company and more personal. Hiring events are a great way for employers to fill multiple roles quickly. Hiring is a human process, and they would like to meet you to see if you're a fit!

Keywords: Zoom Drain & Sewer, Wilmington , Dispatcher Hiring Event, Professions , West Chester, Delaware