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Desktop Support Technician

Company: PSCI
Location: Smyrna
Posted on: November 22, 2021

Job Description:

PSCI has a Desktop Support Technician contract role for the Smyrna, DE school district. Fi ve years of experience installing, maintaining, troubleshooting Microsoft or Chrome desktop operating systems, including networking, printing, file services, installing applications. Must possess a valid driver's license. DESIRED SKILLS Ability to maintain a good rapport with the administration, faculty, and staff, vendors, contractors, and the community at-large, and to promote a positive image of the Smyrna School District at all times. Ability to work independently. Ability to provide first-tier support for issues facing administrators, faculty, staff, or students, including loss of access, lack of knowledge in use of technology, and deployment of new initiatives. Ability to physically move equipment weighing up to 60 lbs. Ability to organize time effectively to easily move through different tasks of varying levels of difficulty. Ability to work within a ticketing system to take ownership of issues and to report on those and other assigned tickets. Ability to communicate effectively both orally and in written form. Knowledge on installation of hardware, software, and related peripherals, for District-wide or application-specific use. Knowledge of system imaging and patch deployment. Practice good phone etiquette skills in a Help Desk environment. Work with second-tier Technicians to complete the resolution of issues they are not able to resolve independently. Skill in hardware component replacement. Job Requirements:

  • Install and configure desktop software
  • Troubleshoot all desktop installed software
  • Identify network problems involving desktop or laptop computers
  • Manage accurate inventory of desktop hardware
  • Configure desktop hardware and software for new and existing users
  • Resolve moderate end-user hardware/software problems including remote access software
  • Ensure desktop software license compliance
  • Resolve technical problems with desktop equipment and software
  • Maintain desktop software and hardware and also support mobile workforce
  • Perform installation, configuration and upgrades on desktop hardware and software
  • Install new hardware, software and upgrades on desktop computers, and laptops
  • Customize desktop applications to meet user
  • Build and configure desktop and laptop computers for new users
  • Maintain printers and related hardware/software
  • Work primarily with desktop, and laptop hardware and software
  • Perform onsite technical support to address desktop/laptop issues
  • Troubleshoot computer hardware and software problems
  • Provide expert level support of all desktop and network hardware and software applications
  • Resolve technical hardware and software issues
  • Resolve technical problems with desktop computing equipment and software

Keywords: PSCI, Wilmington , Desktop Support Technician, Professions , Smyrna, Delaware

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