PC Support Road Technician
Posted on: January 16, 2022
The PC Technician's role is to provide on premise support and
maintenance of Nemours devices. This includes installing,
repairing, upgrading, replacing and maintaining hardware/software
and peripheral equipment. This position provides daily operational
support for end user devices, peripherals and other related desktop
technologies that may be used daily and require hands on support.
Support responsibilities include patient facing entertainment
systems, performing PC upgrades/replacements, equipment moves,
hardware installations, technology configuration & deployment along
with providing support for locally installed software solutions.
Travel is required to support Nemours satellite clinic locations.
This position will primarily receive customer incident and request
tickets assigned by the Service Desk. Providing daily in person
support, adhering to agreed SLA's, and keeping the customer
informed of actions taken to address their problem is foundational
to the success of the PC Technician. The PC Technician must provide
exceptional customer service; have strong Operating System
understanding and able to work in a demanding clinical environment.
Collaborating with other IS teams in providing advanced Desk Side
technology support is fundamental.
Install, maintain and repair desktop related equipment and software
(PCs, peripherals, laptops, printers, mobile devices, phones,
scanners, work station on wheels, standard/nonstandard local
software including but not limited to MS Office, Visio, Adobe).
Partner with the Desk Side Multimedia Technician in providing first
line support for conference rooms including conducting room
rounding and providing daily support.
Engage and coordinate with hardware and software vendors to
repair/support technology components in a timely manner.
Participate in On-Call rotation as assigned by management,
complying with the departmental on call policy. Participate in
after-hours support activities as required.
Accurately document tickets for instances of hardware failure,
repair, installation, and removal. Partner with Service Desk to
transfer knowledge to Tier one for improved First Contact
Provide on premise support for all Nemours locations as assigned.
Perform equipment relocation as needed.
Adhere to Asset management processes to insure accurate recording
of company resources from receipt, to configuration and ultimately
delivery of assets including adhering to the Asset Disposal
Maintain strong expert level knowledge & understanding of current
operating systems, network, printing, including an understanding of
clinical workflows and how hardware interacts with systems.
High School Diploma is required. Associate's Degree is preferred
but equivalent work experience is acceptable.
Minimum of one (1) to three (3) years' experience required.
Excellent team collaboration and interpersonal skills
Able to work with a minimum of supervision
Possess excellent customer service skills
Clear, analytical thinking driving towards problem resolution
Technology oriented and well versed.
Strong Team Player
Adaptable to new technologies and process initiatives
Travel required to support Nemours satellite clinic locations
Clean driving record for the past two years required
Keywords: Nemours, Wilmington , PC Support Road Technician, Professions , Wilmington, Delaware
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