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IT Service Technician

Company: Tera Technology Group
Location: Wilmington
Posted on: January 16, 2022

Job Description:

Tera Tech Group is looking for a versatile, customer-focused, entry-level technologist for a role that is part remote help desk and part onsite tech at our clients in Northern Delaware, Southern New Jersey and South Eastern PA. If you are a techie who has also worked retail or front-of-house restaurants, we encourage you to apply.
The help-desk team handles initial support calls and emails. If issues cannot be resolved remotely, we send a field tech onsite. Similarly, our professional services group needs an adaptable technician who is more than just 'remote hands.'
This full-time role is technical and client-facing with approximately half time at client sites and half working either from an office or your home. We are looking for someone with technical aptitude, service orientation, and an eagerness to learn. Our goal is to provide the structure for an entry-level person to develop excellent customer service and the technical skills to eventually work as an engineer or sysadmin. In this role, you would work closely with a vCIO as well as other help-desk and sysadmin folks. The role requires poise and grace, even when helping people who might not be at their best. It is roughly 40% manners and customer service, 20% organization and communication; and 40% technical. This is a full-time, hourly to salary position with paid vacation and holidays, medical benefits (including dental and vision).
RESPONSIBILITIES

  • Part of a team responsible for end-user support and initial help-desk queries.
  • Deployment and management of workstations and (depending on skill) servers and network devices.
  • Documentation.
  • Communicate well with clients -- understanding their request and helping them at their level of understanding.
  • The ability to get to client sites in a timely fashion.
    REQUIRED SKILLS
    • You must be a 'people person' and have a sense of humor. You must be able to communicate with non-technical people in a way that does not insult or intimidate them.
    • Excellent written and verbal communication skills.
    • Ability to follow instructions and ask appropriate questions.
    • Ability to work individually and in teams; knowing when to lead and when to follow and how to make a positive contribution.
    • Organized work habits and attention to detail.
    • Punctuality; the ability to meet deadlines; and a good grasp of common courtesy and appropriate manners.
    • Physical ability to move boxes, computers, servers, and other components.
      ADDITIONAL SKILLS OR QUALIFICATIONS (Not required but beneficial)
      • Experience working with an IT ticket system, particularly ConnectWise.
      • Experience with an RMM tool such as Continuum.
      • Familiarity with Windows Server, Google products, Office 365, Microsoft Exchange or Cisco networking.by Jobble

Keywords: Tera Technology Group, Wilmington , IT Service Technician, Professions , Wilmington, Delaware

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