Dispatcher

Company: Delaware Limo
Location: Wilmington
Posted on: May 16, 2022

Job Description:

Job Description The dispatcher position is a fast-paced job that involves communicating with internal staff, affiliates, and clients. This position requires proficiency with computers, strong verbal communication skills, and problem solving capability. Previous experience is extremely preferred but not mandatory. Customer service experience in the limousine industry preferred as well. Dispatcher Responsibilities: Check dispatch monitor to make sure drivers are arriving on time to office and to destination Assist Customer Service Representative with determining whether there is availability to cover a trip Update and modify dispatch brief during shift with Lead Dispatcher/OM Contact drivers and contractors in order to check availability Contact passengers before trip time if the driver is running late or if the driver is having trouble finding passengers. Answer phone calls for limousine reservations, quotes, and inquiries Reply to customer emails for quotes, and inquiries Follow-up with customers for quotes received online and through phone systems. Add reservations for clients and affiliates to company dispatch software (LimoAnywhere) Expectations: Dispatcher will be expected to prioritize the answering of all phone calls and online chats before completing any other tasks Dispatcher will answer phone calls as promptly as possible Dispatcher will always answer phones with a smile and be polite when answering the phone Dispatcher will make sure work environment is free from any noise that may be heard on the phone Availability Needed: Tuesday - 2:00pm - 8:00pm Wednesday - 2:00pm - 8:00pm Thursday - 2:00pm - 8:00pm Friday - 2:00pm - 8:00pm Saturday - 9:00am - 5:00pm Sunday: 9:00am - 5:00pm Work Remotely? Partial; after 3-6 months of training & working in office, Dispatcher will be able to work mostly from home. Company Description Delaware Limo is a first-class limousine and car service provider servicing the tri-state area. Our quality of service speaks for itself. We are the 1 ranked limousine service based on Google. At Delaware Limo we are all about putting our clients first, but also treating all of our staff and drivers with the utmost respect. We always strive to be flexible when accommodating special requests for clients and employees. As our business continues to grow rapidly, there are many opportunities for career progression with Delaware Limo. The owners Allen and El are extremely passionate about their service and are always accessible at anytime. Please feel free to call our company and ask to speak with management if you have any specific question about our company. Our company line is 302-319-3329.

Keywords: Delaware Limo, Wilmington , Dispatcher, Professions , Wilmington, Delaware