IT Service Delivery Consultant
Company: Ageatia Global Solutions
Location: Wilmington
Posted on: June 24, 2022
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Job Description:
Job DescriptionQualifications: Associate's or bachelor's degree
in Information Technology, Computer Science, or related field or
comparable experience. Minimum of three (3) years of IT Support
experience Well versed with computer hardware and accessories Well
versed with Microsoft operating systems. Windows 7 & Windows 10.
Well versed with Microsoft Office software - Office 2010, 2013
Office 365. Familiarity with Audio/Video conferencing through
Microsoft TEAMS Effective communication skills, both oral and
written. Ability to quickly adapt and learn applications in use in
the environment. Ability to perform high-level troubleshooting and
problem solving. Ability to effectively document resolutions. Able
to interact with executive level end users. Basic understanding of
network installation and support Ability to multi-task and work
collaboratively Desirable Experience/Attributes: Previous
experience working with client/Dow Information Technology
organizations Familiar with ServiceNow Works well and
collaboratively with others Familiarity with supporting Mobile
Devices (iPhone, iPad, Android, tables, etc.) Basic understanding
of Printers (local and Network) as well a printing method (Server &
DirectIP Printing) Responsibilities: The client Information
Technology Team at the Experimental Station location provides
leveraged operational support for all aspects of IT infrastructure
and to all the businesses and functions at the site. This includes
support for business computers, high-end computing workstations,
servers, telecommunications (data network, wireless, voice and
mobile devices), peripherals, and business specific applications
found in both functions (HR, Legal, Finance) and the Research &
Development environment (Lab/Analytical). This is a temporary role
that will run through the end of 2022. Job
Description/Responsibilities: Work with vendors involving business
specific applications to manage and implement within the
environment. Provides end user support for installation of
manufacturing applications. Capable of manufacturing system
integration, including design, build and implementation of
manufacturing IT infrastructure. Installation/configuration,
support, and maintenance of standard specialized and customized
applications found in both the Businesses and functions.
Installation/configuration, support and maintenance of standard,
specialized, customized computers and workstations performing
specialized tasks within the Businesses and Functions. Support and
maintenance tasks of network telecommunication equipment, including
network routers, switches, wireless access points, VoIP telephones.
Coordinate the resolution of end user problems, providing the
appropriate level of support and escalating issues as needed.
Define and document support processes. Communicate with
stakeholders so that expectations of problem resolution as set
early and often. Participate in collaborative work and service
restoration teams as needed to ensure standards are being followed
and that service is restored quickly and correctly. Perform root
cause analysis to prevent repeat issues. Drive continuous
improvement by recommending procedures and controls for problem
prevention and providing feedback to the Solutions Delivery Team.
Understands key components of client network, servers, PCs and
other devices and can integrate systems to create business
solutions. End User Device support: End user support and customer
service experience Experience with Windows 7, Windows 10 deployment
and troubleshooting Printers, Scanners, Label Printers Office 2016,
Office 365, SharePoint Manage requests and incidents in a service
desk portal Network Administration: Familiar with wired and
wireless network architecture, troubleshoot LAN, maintain switch
cabling, IP phone troubleshooting Applications: Experience with
Server and desktop integrated applications
Keywords: Ageatia Global Solutions, Wilmington , IT Service Delivery Consultant, Professions , Wilmington, Delaware
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