Travel Consultant
Company: World Travel Inc.
Location: Exton
Posted on: August 6, 2022
Job Description:
Job DescriptionJOB DESCRIPTIONPosition Title:Travel
ConsultantSenior Leadership Team Leader:EVP of Operations and
Strategic PlanningTeam Leader:Operations Team ManagerTeam
Membership:OperationsLocation:VirtualJob Status:Non-exempt
Supervisory Responsibilities: This position has no supervisory
responsibilities Essential Functions:
- Participate fully as a team member to assist as needed in
completing all functions relating to servicing customers
- Research and provide solutions to travel-related problems
clients experience
- Keep fully informed about all airline rules and regulations,
tariffs (domestic) and other industry requirements and accurately
apply this information when making travel arrangements
- Follow World Travel, Inc. procedures, guidelines, and standards
in areas of customer service, building Passenger Name Records
(PNRs) and profiles, ticketing, utilization of management
information systems, productivity, attendance, and accuracy of
work
- Must be able to work under pressure
- During emergency situations and/or poor weather conditions,
ensure coverage of client needs
- Keep informed on all US Federal travel regulations and
requirements pertaining to US government contractors, including FAR
and Fly America
- Maintain a high level of competency in operating the global
distribution system (GDS)
- Attend staff and training meetings (virtual or in-person) for
ongoing updates in the travel industry, office procedures and
company updates
- Ensures optimal customer service through effective use of WTI
phone systems and following WTI phone standards.
- Keep immediate supervisor promptly and fully informed of all
potential problems or unusual matters of significance and take
prompt corrective action where necessary or suggest alternative
courses of action which may be taken.
- Maintain a favorable working relationship with company
employees to foster and promote a cooperative and harmonious
working climate which will be conducive to maximum employee morale,
productivity and efficiency/effectiveness
- Demonstrate strong customer service orientation (internal and
external); diplomacy and tact required in contact with clients,
vendors, and co-workers; courteous, professional phone manner
- Must work well independently
- Exercise good judgmentCompetency and Position Requirements
- Arrange complex domestic and international travel for corporate
client(s), including air, car rental, hotel, other ground
transportation, transfers, etc.
- Advise client of international travel requirements and concerns
(passport, visa, inoculations, etc.)
- Ensure thorough understanding of client travel policy,
guidelines, authorization requirements, procedures, etc.
- Maintain a strong, productive relationship with the client
- Maintain a strong, productive relationship with relevant travel
suppliers
- Counsel client on traveler safety considerations, government
travel regulations, preferred supplier support, savings
opportunities, and logistical routings and options
- Research and resolve en-route traveler service concerns as soon
as possible
- Continually provide excellent customer service
- Utilize time management skills to efficiently organize and
process workload during designated shift times.
- Project a mature and professional demeanor when interacting
with departmental personnel and clients. Education and Experience
RequirementsHigh School or equivalent education is required;
completion of accredited travel school program and some college is
preferred. 3 -5 years' experience as a travel agent is required;
3-5 years' experience in corporate travel environment preferred.
Proficiency in MS Office preferred particularly Outlook, Word and
Excel. Familiarity with corporate online booking tools is
preferred. Quality and Quantity Standards: Minimum 200 transactions
monthly. Physical Factors/Environment: The physical demands
described herein are representative of those that must be met by an
associate to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.Individuals
are required to sit for extended periods of time, e.g., an 8-hour
shift with appropriate break periods. Individuals will be required
to work at a desk or other work space with a dual-monitor computer
and telephone. Individuals are required to answer the telephone and
type on the computer's keyboard. Headsets for the telephone are
available. Individuals are required to reach above shoulder height,
below the waist, and lift items as required to file documents or
store materials in a drawer or overhead bin throughout the day.
Proper lifting techniques are required.Individuals are required to
travel on a regular basis beyond their home office to prospective
customer meeting locations as required. To maneuver around the
office, individuals are required to walk on a level surface,
periodically and as necessary, throughout the day. Working
Conditions; Schedule:The work environment characteristics described
herein are representative of those an employee encounters while
performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions. World Travel, Inc.'s offices
are traditional corporate offices.For the most part, ambient room
temperatures, lighting, and traditional office equipment are as
found in a typical corporate office environment. This document
describes typical duties and responsibilities and is not intended
to limit management from assigning other work as is
reasonable.
Keywords: World Travel Inc., Wilmington , Travel Consultant, Professions , Exton, Delaware
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