Bilingual English/Spanish Site Supervisor

Company: A&A Maintenance
Location: Wilmington
Posted on: November 25, 2022

Job Description:

Bilingual Site Supervisor English/SpanishA&A is a leader in the commercial janitorial industry. With offices across the country, A&A services a diverse portfolio including commercial office buildings, schools, hospitals, government facilities, industrial buildings and many more. Founded in 1973, A&A has been committed to providing clean and safe environments for building occupants supporting our pledge to always put People First---.Job Summary:As a national service industry provider, we are seeking an Bilingual Spanish/English Site Supervisor to join our team for the Delaware area. The focus of the role is to perform hands-on leadership while being responsible for profitable growth and customer retention, through improved operational efficiencies and the creation of a dynamic and effective organization; supervise and lead territory to deliver high quality cleaning services to customers that demonstrate Company's values and standards.RESPONSIBILITIESTeam Management - Recruit for open positions in designated territory and train all new hires - Manage On-Site Supervisors and service employees byo providing ongoing guidance, training and feedbacko setting goals and oversee all Company standards are met - Proactively identify performance issues and provide immediate feedbacko work closely with Human Resources to assess and determine best course of actiono assist with union relations issues regarding grievances and possible labor negotiations, as necessary - Control all time-off requests by planning, approving and scheduling yearly vacation needs and monitoring PTO limits - Maintain safety and health regulations at all client sitesBusiness Operations - Lead on-going efforts for process improvement to enhance productivity and increase efficiencies while sustaining high level of quality - Implement cost reduction, profit enhancing strategies - Direct and execute new customer/contract start-up operations; identify start-up team, develop action plans, implement services in a timely and cost-effective basis - Continually assess financial performance of accounts/contracts, identify problem areas, implement plan to address concerns - Financially manage and ensure account profit and productivity goals are met - Introduce new products and/or services - Identify ongoing financial and operational efficienciesCustomer Relations - Present account contract bids, discuss issues, follow-up with changes and implement contract/services on a timely basis - Schedule and conduct weekly visits to all customer/site locations; walk through facility, identify, and discuss problems, issues and solutions; develop action plan to address; provide feedback to region and/or project managers - Leverage relationships and build new business opportunities - Proactively manage all service requests, periodical work, walk-throughs, and all additional issues through web-based work order systemAdministration - Participate in the planning and budgeting process; identify opportunities for expansion, growth, and financial improvements - Function as communication coordinator and liaison between customer, corporate and field organizations - Perform payroll functions by submitting approved work hours and distributing checks - Facilitate on-boarding for all new hires and forward paperwork to Human Resources - Report all employee changes in a timely manner to ensure cost control and legal requirements are metTravel - Valid driver's license required - Drive company vehicle an average of 50 miles a day to travel from site to site for daily/weekly/monthly visits to customer/site locations. - Expected to adhere to the company's driver policies and procedures.We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability. We are an equal opportunity/affirmative action employer.Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply.We provide reasonable accommodations to qualified individuals with disabilities.Skills and Qualifications: - The capability to communicate in both the English and Spanish languages is required - A valid and current driver's license is required - 3 plus years of previous supervisory experience and training is required - Management experience in the cleaning and/or building management industries is required - Highly motivated professional with excellent communication, listening, and inter-personal skills - Team player with a positive attitude, who can also work independently and set own priorities and tasks - Strong work ethic - Working knowledge of MS Office and mobile device applications

Keywords: A&A Maintenance, Wilmington , Bilingual English/Spanish Site Supervisor, Professions , Wilmington, Delaware