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Head of Operations

Company: Bender Inc.
Location: Exton
Posted on: January 27, 2023

Job Description:

Job Type



About Bender

For over 75 years, Bender has been a market leader in providing electrical safety equipment to industries worldwide. Our wide portfolio of cutting-edge products ensure that people, equipment, and facilities worldwide are protected with the latest in electrical safety technology. Our worldwide network of over 70 offices, representatives, and partners offer comprehensive product, application, and technical support.

Bender's core competence is electrical safety. With expertise in virtually every industry, Bender provides both the products and knowledge to meet the demands for customer-specific solutions. Always on the cutting edge, our portfolio of electrical safety solutions focus on a wide range of industries, from mainstay industries such as hospitals, mining, and manufacturing, to newly developed industries such as solar, wind, and electric vehicles. Our ongoing research and development in virtually all industries ensures that no matter the application, you can count on Bender to be your partner in electrical safety.


At Bender Inc. we believe in providing a generous benefits package to our employees to help cover the always rising medical costs and keep their out of pocket spend very low. Bender Inc. covers 100% of insurance premiums for Medical, Dental, and Vision for eligible employees and their qualifying dependents. The benefits we offer to our employees include:

--- Medical (including prescription plan)

--- Dental

--- Vision

--- Short-Term Disability

--- Long-Term Disability

--- Health Care and Dependent Care Spending Account

--- Life Insurance

--- Safe Harbor 401k Plan, where the company contributes 3% of annual salary.

--- Employee Assistance Program

--- Vacation & PTO

--- Paid Maternity/Parental Leave

--- 12 Paid Holidays

Main Duties and Responsibilities

  • Lead all Bender Inc. Safety Policies and Procedures, as well as the safety requirements of our customers where applicable.
  • Ensures that the operation complies to all policies and procedures relating to Security and Health & Safety; influences any changes necessary to meet statutory requirements, ensuring minimum risk to staff members and the business.
  • Oversee the acquisition, distribution, allocation, delivery, and resource of raw materials in support of the manufacturing process; and sourcing of all goods and services required by the company.
  • Plan, manage and evaluate logistics operations with internal departments, suppliers, logistics providers, transportation companies and customers.
  • Develop, manage, and execute OPEX and CAPEX budgets in accordance with annual business planning process (BTA) and the company strategy.
  • Develop, manage and report status of departmental KPI's to support achievement of company goals.
  • Manage and optimize direct and indirect costs to drive continual improvements in P&L.
  • Inspire, lead, mentor and develop team to address the most critical business and production issues to ensure alignment and achievement of the businesses priorities and goals.
  • Responsible for the leadership and development of plant operational personnel to plan, prioritize, and coordinate customer orders to ensure on time delivery in cooperation with sales and customer experience teams.
  • Identifies needs and plans direction on real-time staffing requirements based on capacity, backlog and forecasts.
  • Perform departmental risk assessments to identify potential problems and implement plans to mitigate as required.
  • Develop a continuous improvement culture across the business using world class continuous improvement techniques driving process improvements.
  • Review, create, develop and manage vendor contracts to ensure on time delivery, business risk reduction, and optimization of cost.
  • Responsible for working with the accounting department to establish robust cost accounting standards, policies, and procedures.
  • Leading and improving inventory accuracy including but not limited to cycle and physical counts.
  • Management of facility maintenance.
    Other Duties
    • Manages all employees of the department and is responsible for leadership, performance management, and hiring of the employees within the department.
    • Demonstrate a high degree of competence and experience in supply chain management.
    • Maintains a favorable working relationship with all other company employees to foster aid promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
    • Projects a favorable image of the companies to promote its aims and objectives and foster and enhance public recognition and acceptance of all of its areas of endeavors.
    • Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
    • Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned.
    • Maintains a qualified staff and develop talent pipeline to meet the needs of the business.
    • Communicates areas of accountability and performance expected of personnel assigned.
    • Recommends salary adjustments. transfers, promotions and dismissals.
    • Other duties as assigned.


      Educational and Experience Requirements
      • Bachelor's degree (B.A.) from four-year college or university; five years related experience and/or training; or equivalent combination of education and experience.
      • Six Sigma Certification required.
      • LEAN manufacturing certification or relevant training required.
      • Working knowledge of SAP (PP and MM) and experience with ERP systems highly preferred.
        Other Requirements
        • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports, business correspondence and procedure manuals. Ability to speak and present effectively before groups of managers, clients, customers, and employees.
        • Experienced in managing relationships at a senior level and managing a diverse (in terms of skill base and experience) team of people.
        • Must be able to demonstrate the ability to contribute and successfully deliver against a business strategy.

          The above statements and information are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, skills required of personnel so classified. Nothing in this document is intended to exclude the opportunity for modifications or adjustment to the job or the manner of performing it consistent with the requirement to provide reasonable accommodations to the disabled. With or without accommodation, the essential functions must be performed. Employees unable to accomplish any functions may request reasonable accommodation's pursuant to the Americans with Disability Act. In addition, employee must follow all Bender Inc. Safety Policies and Procedures, as well as the safety requirements of our customers where applicable.

          We are an Equal Opportunity and Affirmative Action Employer.

Keywords: Bender Inc., Wilmington , Head of Operations, Professions , Exton, Delaware

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