Help Desk Technician III (Secret Required) - Dover AFB

Company: General Dynamics Information Technology, Inc.
Location: Dover
Posted on: January 27, 2023

Job Description:

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Secret

Clearance Level Must Be Able to Obtain:
Secret

Suitability:
No Suitability Required

Public Trust/Other Required:
None

Job Family:
Help Desk

Job Description:

General Dynamics Information Technology is looking for a Help Desk Specialist. The selected candidate must have a government security clearance, per contract requirements (Clearance Level: Secret).

GDIT provides the Air Mobility Command/A4 Resources and Integration Division technical support of Logistics eTools, technical support of the G081 Program Management Office, A4 staff, conference rooms, programming, training and program management support.

Key responsibilities for Help Desk Technician III:

• Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
• Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
• May route calls to product line specialists, application, or system support specialists. - Maintains and updates records and tracking databases.
• Alerts management to recurring problems and patterns of problems.
  
  Qualifications:
  
  • AA or equivalent + 3 years related experience or equivalent experience.
  • Must have an active DOD Secret clearance.
  • Must have an IA Level 2 - Security + CE.
    
    Scheduled Weekly Hours:
    40
    
    Travel Required:
    None
    
    Telecommuting Options:
    Onsite
    
    Work Location:
    USA DE Dover
    
    Additional Work Locations:
    
    COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
    
    We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
    
    GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Keywords: General Dynamics Information Technology, Inc., Wilmington , Help Desk Technician III (Secret Required) - Dover AFB, Professions , Dover, Delaware