Production Services - IT Support Associate/Specialist II IT Support Associate/Specialist II

Company: Genesis10
Location: Wilmington
Posted on: March 18, 2023

Job Description:

Genesis10 is seeking an IT Desktop Support Analyst for a 12- month contract position with a leading client located in Wilmington, DE. This role pays $40-45/HR W2 based on experience. This role will be on-site in Wilmington, DE with occasional travel to client location in Pennington, NJ. Job Duties:

• Provides support to all IT-related activities and initiatives using established procedures, including guidance, assistance, coordination and follow-up on straightforward and some more complex end user related IT problems and ensures resolution.
• Provides local smart hands capability and maintains management of End user Assets. Provides IT/Desktop support services including frontline subject matter expertise to employees to ensure that all service levels are achieved, local and organizational changes are supported including the provision of smart hands activity.
• Support the onboarding and implementation of new products and services and support the end user engagement and education of technology services.
• Ability to co-ordinate events and support of major incidents impacting the End-user environment.
• Responsible for the maintenance and upkeep of the organizations tracking of end user assets. Implements small to medium-sized projects to meet business needs and requirements and/or Supervises and/or trains a team by providing instruction, making assignments, support in technical tools and skills, as well as specific applications and their business functions to maximize their contribution to more junior members of the team and trains customers on new products, applications and platforms.
• Manage known risks and identify new ones.
• Provides support to all IT-related activities and initiatives, including guidance, assistance, coordination and follow-up on IT problems and ensures resolution, and communicates directly to business on project status and problem resolution.
• Foster the concept of continuous process improvement.
• To understand configuration and functionality of site technology (including any space where technology is consumed) To have a high level of troubleshooting knowledge to support the primary products and services used by the end user employee base. Qualifications:
  • Understand configuration and functionality of site technology (including any space where technology is consumed) To have a high level of troubleshooting knowledge to support the primary products and services used by the end user employee base.
  • Working knowledge of diagnosing and resolving technical hardware and software issues, remote admin tools, Internet connectivity and Microsoft operating systems and office suite
  • Bachelor's degree in a related discipline or equivalent work experience required.
  • 4-6 years of experience in technical and customer-support required; experience in the securities or financial services industry is a plus
  • Office365
  • Windows 10/11
  • Ability to carry/lift/move equipment up to 50lbs
  • Able to work as a W2 employee of Genesis10 (no corp to corp) If you have the described qualifications and are interested in this exciting opportunity, apply today! Genesis10 Contract & Perm Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.Benefits of Working with Genesis10:
    • Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
    • The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
    • Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
    • Behavioral Health Platform
    • Medical, Dental, Vision
    • Health Savings Account
    • Voluntary Hospital Indemnity (Critical Illness & Accident)
    • Voluntary Term Life Insurance
    • 401K
    • Sick Pay (for applicable states/municipalities)
    • Commuter Benefits (Dallas, NYC, SF)
    • Remote opportunities availableFor multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Keywords: Genesis10, Wilmington , Production Services - IT Support Associate/Specialist II IT Support Associate/Specialist II, Professions , Wilmington, Delaware