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Level 2 Desktop Technician

Company: eXcell
Location: Elkton
Posted on: May 28, 2023

Job Description:

At , you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Join !

We are currently seeking a Level 2 Desktop Technician to support our client in a manufacturing environment in Elkton, MD. This is a 5-month contract with the opportunity for extension. The ideal candidate should be able to work Monday through Friday, 8:00 AM to 5:00 PM, with some flexibility for emergencies / off-hours issues.

Scope of Activity and Responsibilities:

  • Building, deploying, and supporting Windows-based computers
  • Managing hardware retrieval
  • Printing Support - Managing paper, toner, and device maintenance
  • Hardware and Application / Tool Testing in partnership with Desktop Engineering
  • Providing onsite and remote support for users
  • Documenting all activity and interactions in the ticketing system
  • User and group administration in Active Directory and Office 365
  • Supporting switching and cabling
  • Supporting Apple mobile devices
  • Desk setup / installation
  • Working predominantly in a windows environment

    • Training will be provided for the apple device support


      Skills and Qualifications:

      • 2+ years of related work experience in PC break-fix or technical training / equivalent combination of education and experience
      • Solid experience and understanding of IT services and products
      • Able to walk from station to station helping users


        Preferred Qualifications:

        • A+ Certification desired
        • Proactive, consultative approach to solving issues
        • Able to customize the customer experience for every individual - all communication, instructions, and product knowledge to the level of the individual
        • Relatable and responsible when interacting with any customer on campus or remote
        • Ability to work as both an individual contributor and as part of a team
        • Reliable
        • Enthusiastic about technology and is willing to learn new platforms




          Full COVID-19 vaccination may be required.


          We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.


          W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **--- Supports Equal Employment Opportunity** ---, a division of CompuCom - Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit -.

Keywords: eXcell, Wilmington , Level 2 Desktop Technician, Professions , Elkton, Delaware

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