Level 2 Desktop Technician

Company: eXcell
Location: Elkton
Posted on: May 28, 2023

Job Description:

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We are currently seeking a Level 2 Desktop Technician to support our client in a manufacturing environment in Elkton, MD. This is a 5-month contract with the opportunity for extension. The ideal candidate should be able to work Monday through Friday, 8:00 AM to 5:00 PM, with some flexibility for emergencies / off-hours issues.



Scope of Activity and Responsibilities:

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• Building, deploying, and supporting Windows-based computers
  
• Managing hardware retrieval
  
• Printing Support - Managing paper, toner, and device maintenance
  
• Hardware and Application / Tool Testing in partnership with Desktop Engineering
  
• Providing onsite and remote support for users
  
• Documenting all activity and interactions in the ticketing system
  
• User and group administration in Active Directory and Office 365
  
• Supporting switching and cabling
  
• Supporting Apple mobile devices
  
• Desk setup / installation
  
• Working predominantly in a windows environment
  
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  • Training will be provided for the apple device support
    
    
    
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    Skills and Qualifications:
    
    
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    • 2+ years of related work experience in PC break-fix or technical training / equivalent combination of education and experience
      
    • Solid experience and understanding of IT services and products
      
    • Able to walk from station to station helping users
      
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      Preferred Qualifications:
      
      
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      • A+ Certification desired
        
      • Proactive, consultative approach to solving issues
        
      • Able to customize the customer experience for every individual - all communication, instructions, and product knowledge to the level of the individual
        
      • Relatable and responsible when interacting with any customer on campus or remote
        
      • Ability to work as both an individual contributor and as part of a team
        
      • Reliable
        
      • Enthusiastic about technology and is willing to learn new platforms
        
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        Full COVID-19 vaccination may be required.
        
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        We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
        
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        W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **--- Supports Equal Employment Opportunity** ---, a division of CompuCom - Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit -.

Keywords: eXcell, Wilmington , Level 2 Desktop Technician, Professions , Elkton, Delaware