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Client Services Consultant

Company: Broadcom Inc.
Location: Lancaster
Posted on: April 16, 2019

Job Description:

JOB DESCRIPTION:

This position is responsible for on-site and remote assistance to support product validation and adoption programs and generate references. In addition, supporting strategic sales opportunities, services engagements, and training the field, for our mainframe DB2 ADMINISTRATION, PERFORMANCE AND UTILITY PRODUCTS.

Professional Staff. An experienced expert with a strong understanding of Db2 on IBM System z mainframes. Resolves a wide range of issues in creative ways. Complete understanding and wide application of principles, theories, and concepts in the field. General knowledge of other related disciplines. Strong competence with the various tools, procedures, programming languages used to accomplish the job. Usually works with minimal supervision, conferring with a supervisor on unusual matters. May be assisted by (and at times direct) less senior level employees. Requires daily decision-making capabilities and actions that may not be reviewed by superiors. Assignments are broad in nature and need ingenuity and originality to solve. Contributes to moderately complex aspects of a project. Works on problems of diverse scope where analysis of data requires an evaluation of identifiable factors. May play a role in high-level projects that have an impact on the company s future direction.

KEY RESPONSIBILITIES

* Foster key 'Customer Relationships' with household name clients and partners to create reference clients.

* Consult with key mainframe clients on technology strategies with the brand area.

* Provide on-site and remote assistance to the validation programs for the assigned products. The objective is to verify product quality and functionality and secure references for a product launch.

* Recognized subject matter expert for a product or solution (deep knowledge in implementation/architecture and provide knowledge transfer)

* When requested by support management, provide on-site and remote assistance for the assigned products. Representing development when on-site assistance is required.

* Provide feedback to the product teams to assist with product, development, marketing and quality of the solutions.

* Provide feedback to product management on customer requirements for future product updates.

* Provide on-site and/or remote technical expertise for strategic or difficult sales opportunities, especially when technology is being used in a specific situation for the first time.

* Provide in-depth technical training for internal staff worldwide and partner and customer training as needed. Every on-site situation should be treated as an opportunity to impart knowledge to the local technical resources.

* Create demonstrations of mainframe solutions for Broadcom and Partner sales organizations.

* Support our Presales and Services teams as they present and deploy our solutions at client and partner sites.

* Provide technical expertise for product installation, configuration, customization and usage

* Identify the need for, provide input into Industry Best Practice and product Integration documentation.

* Mentor support representatives and presales and services consultants to improve their skills and knowledge.

* Provide education with Subject Matter Expertise in the creation of training courses

JOB-SPECIFIC AUTHORITY AND SCOPE

* Generally works without consulting their manager.

* Independent decisions are made daily.

* Typically has no direct reports.

* Typically has no total staff.

* Typically has a global geographic focus.

* Typically does not manage a budget.

BUSINESS TRAVEL AND PHYSICAL DEMANDS

Business travel of approximately 50 percent yearly is expected for this position.

Physical demands:

* Office environment. No special physical demands required.

* Job demands may require long periods of telephone work.

* Job demands may require long periods of computer work.

PREFERRED EDUCATION

Bachelor's Degree or global equivalent in Computer Science or related discipline. MBA or other relevant graduate degree preferred.

WORK EXPERIENCE

Typically, 5 or more years of industry related experience. Experience working with customers, sales personnel and/or customer services. Experience in the related industry disciplines and technologies and related application experience (i.e. CICS, IMS, Db2 as well as operating system administration e.g. z/OS or Linux on z). Working knowledge of DB2 on Z/OS REQUIRED, NO EXCEPTIONS.

SKILLS & COMPETENCIES

* Strong knowledge of how the various pre and post sales teams operate in order to progress issues rapidly

* Technical skills to design, implement, debug and verify a product or solution implementation

* Develop and deliver classroom training internally and at customer sites

* Ability to mentor and train technical personnel

* Ability to quickly learn new technologies

* Ability to multi-task

* Pre-sales presentation skills

IF YOU ARE LOCATED OUTSIDE USA, PLEASE BE SURE TO FILL OUT A HOME ADDRESS AS THIS WILL BE USED FOR FUTURE CORRESPONDENCE.

Broadcom Inc. is committed to creating a diverse work environment and is proud to be an equal opportunity employer.

Keywords: Broadcom Inc., Wilmington , Client Services Consultant, Professions , Lancaster, Delaware

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