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Desktop Support Technician Summer Intern

Company: Chemours
Location: Wilmington
Posted on: November 11, 2019

Job Description:

As we create a colorful, capable and cleaner world through chemistry, we invite you to?join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.Chemours is seeking a Desktop Support Technician Intern to join our growing Information Technology team! This position will report directly to the Global End User Computing Manager in our Wilmington, Delaware location and will work a full-time schedule of 40 per week from May-August.??Students that succeed in Chemours? internship and co-op program are typically reconsidered for future opportunities within the company! Eager students that are looking to be a catalyst for better are encouraged to apply.As an Intern in our Information Technology Department, you will have the opportunity to be involved in providing top tier customer support to Chemours employees, contractors and partners.? The Desktop Support Technician Intern will gain a basic understanding of multiple IT systems, including PC, Network Infrastructure, Security and Applications. ??The intern in this role will act as a Customer Ambassador.? They will ensure that customers? needs are identified, documented, and resolved in a timely manner.? To be successful in this role, candidates must possess strong communication skills, excellent problem-solving skills and be able to work both independently and in a team environment.?The responsibilities of the position include, but are not limited to, the following:

  • Providing all levels of IT support utilizing multiple channels including phone, chat, email, walk-up support, and deskside visit
  • Providing technical support of computer hardware and software (inclusive of mobile phones) by diagnosing and resolving issues, performing upgrades, deploying new computers, and supporting inventory management responsibilities
  • Utilizing Easy Vista ticketing management system to manage new incidents, requests and inquiries
  • Utilizing IT Support operating procedures, global knowledge base and process workflows
  • Creating training and education documentation, as well as educating employees on processes and proceduresIn order to be qualified for this role, you must possess the following:
    • Current enrollment at an accredited university as a sophomore or above
    • 3.0 GPA or above
    • Pursuing a degree in Computer and Information Technology, Management Information Systems and majors in a similar field of study will be considered
    • Ability to troubleshoot hardware/software issues
    • Excellent customer service skills
    • Strong written and verbal communication skills and the ability to multi-task
    • Strong technical skills in the support of computers and other employee peripherals inclusive of, but not limited to Office 365 Product Suite, Microsoft Operating Systems (Windows 10) and Print ServicesThe following skill sets are preferred by the business unit:
      • Previous internship or co-op experience in Information Technology
      • Experience with SharePoint and/or Microsoft TeamBenefits:
        • Competitive Compensation
        • Affordable Housing Assistance (for specific roles)
        • Learning & Development opportunities
        • Strong Inclusion & Diversity initiativesWE?RE CHEMOURS. A DIFFERENT KIND OF CHEMISTRY COMPANYWe are on a journey to create a more colorful, capable, and cleaner world through the power of chemistry. We?ve completed our transformation and now we?re earning our way to growth by advancing higher value chemistry.Built upon a 200-year-old legacy and a world-class product portfolio, we bring everyday convenience to virtually everything people touch?in industries ranging from automotive, paints, and plastics to electronics, construction, energy, and telecommunications.OUR APPROACH The ?ours? in Chemours is for all of us who work here. We?re working together to improve people?s lives the world over.OUR CULTUREOur culture is built upon our values: Customer Centered, Refreshing Simplicity, Unshakable Integrity, Safety Obsession, and Collective Entrepreneurship.We?re honored to be named a ?2018 Top Workplace? by Delaware News Journal and a ?Great Place to Work-Certified Company? for 2018-2019.WHAT SETS US APARTChemours has the heart and energy of a startup, while being built upon a 200-year old legacy and a world-class product portfolio. A startup with a head start. This mentality drives both our strategy and employees. We believe a thriving workforce culture is essential to our success. We?re earning our way to growth by unleashing the power of our talented, experienced, and passionate employees.Chemours is an equal opportunity employerChemours is an E-Verify employerCandidates must be able to perform all duties listed with or without accommodationImmigration sponsorship (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status) is not currently available for this positionAt Chemours, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say ?We Are Living Chemistry?.

Keywords: Chemours, Wilmington , Desktop Support Technician Summer Intern, Professions , Wilmington, Delaware

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