Contact Center Agent
Company: Advance America
Posted on: May 13, 2020
Address : 750 Shipyard Drive Suite 300 , Wilmington , Delaware ,
United States - 19801
Since 1997, Advance America has helped millions of hardworking
people with a variety of personalized financial solutions. We are a
nationally recognized, fully licensed financial services company
with over 1,900 locations and online lending services.
We are currently seeking highly-skilled, career-oriented
individuals ready to be part of a growing company!
- Competitive Wages
- Uncapped Bonus Potential
- Life/Health Benefits
- 401(k) Savings Plan
- Educational Assistance
- Paid Vacation/Holidays
- Great Schedules
- Comprehensive Training
To learn more about Advance America visit Advance America
This position reports to Contact Center Supervisor and, is
responsible for providing customer service and support. The CCA
supports customers and field employees by phone to assist with
transactions and provides company information. This position is
responsible to perform an active role in meeting all performance
goals and metrics as defined by management. In order to do so, this
position requires attention to detail, excellent customer service
skills, persistence and a passion for sales/collections. In the
completion of all duties, the CCA must be knowledgeable of and in
compliance with all Company policies and procedures as well as
applicable state and federal laws. This position requires strong
verbal communication, knowledge of Company products and services
and the individual must be able to multi-task while maintaining
composure. Furthermore, this position requires an individual who
thrives in a fast-paced production environment, easily adapts to
change, and is willing to complete all duties as assigned.
Support Internal and External Customers and Contact Center
- Maintain professional attitude and behavior while communicating
with customers and co-workers.
- Accurately type 35 corrected word per minute (WMP).
- Follow, understand, and quickly apply directions.
- Effectively and efficiently utilize applicable computer
programs in order to provide top-notch customer service.
Influence and Manage Verbal Communication:
- Utilize effective approaches when handling special telephone
tasks, such as transfers, taking messages, call backs, holds,
interruptions, and unintentional disconnects.
- Apply appropriate communication skills to effectively control
- Ensure customers' needs are met while following company
- Continuously build positive rapport with customers via
- Ethically incorporate daily the Contact Center monthly goals
- Understand and embrace new company initiatives and adjusted
Maintain Positive Interactions:
- Continuously acclimate well with diverse personalities and
- Strong verbal communications, problem solving, time management
and organizational skills.
Complete duties as assigned.
Understand, adhere to and enforce all corporate policies including,
but not limited to, Advance America's Creed, Code of Ethics and
Information Security Policies.
Equivalent Education Level Required: A high school diploma or GED,
preferred one year of contact center experience or related work
Experience Required: 1 - 2 years of prior in-bound call center
experience and/or prior customer service experience with heavy
phone volume and data entry strong preferred. Prior experience
working in a customer service focused position required.
Knowledge Required: Excellent verbal communications skills as would
be needed to communicate in person, by phone, and through email;
adaptability and flexibility to changing environment; and
comfortable working in a dynamic, high volume, fast-paced
environment. Ability to read, write, evaluate, and apply
information. Ability to interact professionally and exhibit
appropriate social skills. Ability to understand and ensure
compliance with policies, procedures, and laws governing our
industry/business and products. Ability to develop and maintain
business relationships. Strong knowledge of customer care
techniques and processes; exceptional analytical and listening
skills; ability to operate well in a call center team environment.
Familiarity with systems and tools. Keenness and flexibility to
work extended hours. Ability to learn and utilize all technology
required for the completion of job duties.
Physical Requirements: Sitting for long periods of time; standing
occasionally; walking; bending; squatting; kneeling;
pushing/pulling; reaching; twisting; frequent lifting of less than
10 lbs., occasional lifting of up to 20 lbs.; typing; data entry;
grasping; transferring items between hands and/or to another person
or receptacle; use of office equipment to include computers;
ability to travel to, be physically present at, and complete the
physical requirements of the position at any assigned location.
*** Ability and flexibility to work hours as assigned between
7:30am and 11:00pm Monday - Friday, 9:00am and 6:00pm on Saturdays,
and potential Sunday hours as determined by business necessity.
Travel: No Travel
Attire: Professional attire (as required by company standards).
Other: Must be eligible to work in the USA and able to pass a
background check, drug screen, and reference checks. Regular and
punctual attendance is required.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, or disability.
Requisition ID: 1203
Nearest Major Market: Wilmington
Nearest Secondary Market: Philadelphia
Apply now --
Keywords: Advance America, Wilmington , Contact Center Agent, Sales , Wilmington, Delaware
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