WilmingtonDERecruiter Since 2001
the smart solution for Wilmington jobs

Contact Center Agent

Company: Advance America
Location: Wilmington
Posted on: May 13, 2020

Job Description:

Company:

Advance America
Address : 750 Shipyard Drive Suite 300 , Wilmington , Delaware , United States - 19801

Since 1997, Advance America has helped millions of hardworking people with a variety of personalized financial solutions. We are a nationally recognized, fully licensed financial services company with over 1,900 locations and online lending services.

We are currently seeking highly-skilled, career-oriented individuals ready to be part of a growing company!

We offer:



  • Competitive Wages
  • Uncapped Bonus Potential
  • Life/Health Benefits
  • 401(k) Savings Plan
  • Educational Assistance
  • Paid Vacation/Holidays
  • Great Schedules
  • Comprehensive Training

    To learn more about Advance America visit Advance America Website

    This position reports to Contact Center Supervisor and, is responsible for providing customer service and support. The CCA supports customers and field employees by phone to assist with transactions and provides company information. This position is responsible to perform an active role in meeting all performance goals and metrics as defined by management. In order to do so, this position requires attention to detail, excellent customer service skills, persistence and a passion for sales/collections. In the completion of all duties, the CCA must be knowledgeable of and in compliance with all Company policies and procedures as well as applicable state and federal laws. This position requires strong verbal communication, knowledge of Company products and services and the individual must be able to multi-task while maintaining composure. Furthermore, this position requires an individual who thrives in a fast-paced production environment, easily adapts to change, and is willing to complete all duties as assigned.

    Support Internal and External Customers and Contact Center Operations:



    • Maintain professional attitude and behavior while communicating with customers and co-workers.
    • Accurately type 35 corrected word per minute (WMP).
    • Follow, understand, and quickly apply directions.
    • Effectively and efficiently utilize applicable computer programs in order to provide top-notch customer service.

      Influence and Manage Verbal Communication:



      • Utilize effective approaches when handling special telephone tasks, such as transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
      • Apply appropriate communication skills to effectively control telephone calls.
      • Ensure customers' needs are met while following company procedures.
      • Continuously build positive rapport with customers via phone.

        Drive:



        • Ethically incorporate daily the Contact Center monthly goals and initiatives.
        • Understand and embrace new company initiatives and adjusted workload.

          Maintain Positive Interactions:



          • Continuously acclimate well with diverse personalities and individuals.
          • Strong verbal communications, problem solving, time management and organizational skills.

            Complete duties as assigned.

            Accountability

            Understand, adhere to and enforce all corporate policies including, but not limited to, Advance America's Creed, Code of Ethics and Information Security Policies.

            Equivalent Education Level Required: A high school diploma or GED, preferred one year of contact center experience or related work experience.

            Experience Required: 1 - 2 years of prior in-bound call center experience and/or prior customer service experience with heavy phone volume and data entry strong preferred. Prior experience working in a customer service focused position required.

            Knowledge Required: Excellent verbal communications skills as would be needed to communicate in person, by phone, and through email; adaptability and flexibility to changing environment; and comfortable working in a dynamic, high volume, fast-paced environment. Ability to read, write, evaluate, and apply information. Ability to interact professionally and exhibit appropriate social skills. Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products. Ability to develop and maintain business relationships. Strong knowledge of customer care techniques and processes; exceptional analytical and listening skills; ability to operate well in a call center team environment. Familiarity with systems and tools. Keenness and flexibility to work extended hours. Ability to learn and utilize all technology required for the completion of job duties.

            Physical Requirements: Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location.

            *** Ability and flexibility to work hours as assigned between 7:30am and 11:00pm Monday - Friday, 9:00am and 6:00pm on Saturdays, and potential Sunday hours as determined by business necessity.

            Travel: No Travel

            Attire: Professional attire (as required by company standards).

            Other: Must be eligible to work in the USA and able to pass a background check, drug screen, and reference checks. Regular and punctual attendance is required.

            IND1

            All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

            Requisition ID: 1203

            Nearest Major Market: Wilmington

            Nearest Secondary Market: Philadelphia



            Apply now --


Keywords: Advance America, Wilmington , Contact Center Agent, Sales , Wilmington, Delaware

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Retail Sales Leader - Team Sports
Description: DescriptionWe are genuine in our belief that sports make people better and so are you Immerse yourself in a workplace that loves to be active and lives the brand. Associates joining our team have an (more...)
Company: Dick's Sporting Goods
Location: Columbia
Posted on: 06/4/2020

Warehouse Agent - Start Earning
Description: Job DescriptionWarehouse Team Member Seasonal, Part-Time, Full-Time, Flexible Hours Shifts: Overnight, Sunrise, Day, Evening, Weekend Location Avenel, NJ Job opportunities vary by location. We update (more...)
Company: Amazon
Location: Elizabeth
Posted on: 06/4/2020

Wholesale - Sales Representative
Description: Requisition ID:--180142--Position:Full-Time--Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 (more...)
Company: Luxottica Group
Location: Washington
Posted on: 06/4/2020


Licensed Real Estate Agent - Training Provided
Description: New and Experienced Agents Welcome br br Keller Williams Realty is the number one real estate company in the US in agent count, units sold, and closed sales volume-the three most important metrics (more...)
Company: Keller Williams Realty
Location: Philadelphia
Posted on: 06/4/2020

Full Time Sales Leads Generator - 8161(York, PA)
Description: We're seeking candidates that are outgoing and want to make money We
Company: Sears Holdings Corporation
Location: Philadelphia
Posted on: 06/4/2020

Full Time Sales Leads Generator -8193 (Hagerstown, MD)
Description: We're seeking candidates that are outgoing and want to make money We
Company: Sears Holdings Corporation
Location: Baltimore
Posted on: 06/4/2020

Sales Operations Analyst
Description: Sales Operations Analyst White Marsh, MD br br Come Build The World With Us br br This is the career you ve been waiting for your whole life. Joining the Stanley Black Decker team means working (more...)
Company: Stanley Black & Decker
Location: White Marsh
Posted on: 06/4/2020

Retail Sales Associate (All positions)
Description: DescriptionYou believe sports make people better. So do we. Immerse yourself in an environment where passionate and skilled teammates thrive. Associates joining our team have an opportunity to serve and (more...)
Company: Dick's Sporting Goods
Location: Glen Burnie
Posted on: 06/4/2020

Retail Sales Associate (Stone)
Description: br br Its great being part of a culture where entrepreneurship and team spirit are not just buzzwords. If you love working with a great group of people and desire the opportunity to grow, this is (more...)
Company: Floor and Decor
Location: Elizabeth
Posted on: 06/4/2020

Retail Sales Associate - Team Sports
Description: Description We are genuine in our belief that sports make people better and so are you Immerse yourself in a workplace that loves to be active and lives the brand. Associates joining our team have an (more...)
Company: Dick's Sporting Goods
Location: Columbia
Posted on: 06/4/2020

Log In or Create An Account

Get the latest Delaware jobs by following @recnetDE on Twitter!

Wilmington RSS job feeds