Tax Professional - CPA, Enrolled Agent or Attorney - Remote
Company: Intuit
Location: Wilmington
Posted on: January 12, 2021
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Job Description:
Job Description Overview Are you a credentialed CPA, EA, or
practicing attorney? Or do you have a minimum 3 season of paid Tax
Preparation experience with a minimum of 30 tax returns per tax
year? If you're one of tax professionals, we need you to help our
customers complete their taxes using TurboTax. You'll advance our
goal of "Powering Prosperity Around the World" by providing expert
guidance and explanations of tax and technical terms to our
customers. You'll also play an important role in our effort to
enhance our brand by delighting our customers and empowering them
to prepare their taxes. What you'll bring Must possess active
unrestricted credential: EA (Enrolled Agent), CPA (Certified Public
Accountant), or Practicing Attorney with strong tax preparation
experience and extensive knowledge of tax laws Must possess or be
able to obtain any related State licenses, certificates, permits or
bonds Must possess active PTIN (Preparer Tax Identification Number)
3 or more years of recent experience preparing federal and state
individual 1040 tax returns for clients/customers, using commercial
tax preparation software Working knowledge of Circular 230 Audit
experience a plus (IRS and state tax authorities) Proficient with
technology; solid knowledge of computer operations and software
Must have (or be willing to obtain) a dedicated hardwired internet
connection Strong customer service skills - ability to interact
with customers through video and audio tools in a way that is
professional, friendly and reassuring Excellent verbal and written
communication skills Ability to work in a fast-paced environment
with minimal supervision Critical thinking, problem solving,
research skills and determination Bilingual (English/Spanish)
communication skills (written & spoken) a plus For internal use:
tst How you will lead This is a seasonal, virtual, customer-facing
role; you will be using our state of the art video communication
software (SmartLook) to interact with customers Help TurboTax
customers who are working on their tax return with 1) Tax advice,
including return preparation and signature when required; 2)
Product/software inquiries, and 3) Tax calculations Create high
quality customer interactions and experiences that instill
confidence using deep customer empathy, and your deep knowledge and
expertise in the field of tax preparation Utilize and leverage
government websites, professional resources, and team expertise to
seek out and deliver the right answer to the customer using
everyday language Apply defined practices, procedures, and company
policies to troubleshoot and resolve tax advice and preparation
customer inquiries Document customer interactions
Keywords: Intuit, Wilmington , Tax Professional - CPA, Enrolled Agent or Attorney - Remote, Sales , Wilmington, Delaware
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