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Field Sales Support - Wilmington, DE

Company: Tactile Medical
Location: Wilmington
Posted on: February 25, 2021

Job Description:

Tactile Medical is a significantly growing medical device organization that is committed to help people suffering from chronic diseases live better and care for themselves at home. We are seeking a Field Sales Support to join our Sales Team in the greater Baltimore, MD territory. We are expanding our salesforce due to growth in this market. We offer a base + monthly bonus compensation package, car allowance, and full benefits.--Come join a team where you make a direct impact to improve the quality of life for others!Position SummaryThe Field Sales Support position is primarily responsible for supporting their assigned region with sales which includes scheduling and completing the sales order. Conduct patient demos and trainings within the patient's home or in clinics, discussing financials and finalizing the sale.Accountabilities & Responsibilities--- Contact patients within expected timeframe to schedule the patient demo or training--- Ensure appropriate preparation for all trainings and demos including finalizing and confirming appointment details with the patient, ensuring that you have all equipment, supplies, documentation, accessories necessary to effectively complete the training/demo--- Educate the patient and/or caregiver in all aspects of device use, including donning and doffing of garments, use of controller, following prescribed protocol, initiating a therapy session and general product troubleshooting--- Provide clear verbal instruction while demonstrating to patients and caregivers, gearing the demo to their specific situation to ensure training/demo approach meets the patient's individual needs (utilize adaptive technique when needed)--- Verify patient understanding of education by verbal acknowledgement and patient demonstration of all aspects learned--- Review required paperwork with patients and answer any questions--- Submit necessary paperwork to Tactile Medical for processing within established timeline--- Must meet or exceed established performance criteria/quotas for your assigned territory--- Identify, escalate and communicate problems, questions or additional patient support to appropriate department at Tactile Medical for follow up. Complete a Field Experience Report (FER) if needed to document patient complaints or incidents--- Act as a team player supporting the territory and helping to meet and exceed monthly quotas plus support as needed for other FSS/APS when out of the office--- Travel up to 80% within assigned territory--- Other duties as assignedEducation & Experience:--- Bachelor's degree in a health or science major or health related certification (i.e. LPN, CNA, MA, CMT, COTA) or equivalent work experience--- 2-4 years of experience in either a patient facing or education/training role--- Medical device or healthcare industry experience preferred--- Previous Regional Sales Support/sales experience required in lieu of required experience or education or at the Company's discretion

Keywords: Tactile Medical, Wilmington , Field Sales Support - Wilmington, DE, Sales , Wilmington, Delaware

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