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Inside Sales Representative

Company: Johnson Matthey
Location: West Chester
Posted on: January 15, 2022

Job Description:

Johnson Matthey ('JM') is a global leader in science that enables a cleaner and healthier world. With over 200 years of sustained commitment to innovation and technological breakthroughs, we improve the function, performance and safety of our customers' products. Our science has a global impact in areas such as low emission transport, pharmaceuticals, chemical processing and making the most efficient use of the planet's natural resources. Today more than 14,000 Johnson Matthey professionals collaborate with our network of customers and partners to make a real difference to the world around us.
Direct account responsibility for inside sales of precious metal, precious metal products, and Nitinol products within assigned industrial market sector via tele-sales role. Direct responsibility for all customer quotations, order entry, verification of order parameters, including lead time and change notices within assigned product group. Incumbent must be responsive to customers' requirements by coordinating expediting of customer orders with plant scheduling, resolving complaints, processing invoices, ensuring accounts are paid in full and maintained with established credit terms.
Key Responsibilities

  • To interact daily with industrial customers to provide outstanding customer service for the products and services of Platinum Group Metal Services through telephone/email contact with customers.
  • Act as liaison between JMI departments and customers to facilitate working relationships and ensure that customer needs are understood and communicated.
  • Accurately quote prices.
  • Order entry and verification of the customer's written purchase order, order confirmation, and invoice must be complete within 24 hours of receipt.
  • Respond to all standard quote requests within 24 hours. Contact customer within specified time period to assist in follow-up on quotes.
  • Coordinate quoting of nonstandard items through cost estimating making certain that customer requirements are fully specified and clearly understood.
  • Coordinate resolution of all customer complaints on a timely basis in such a way as to result in improved customer relations.
  • Direct monitoring of customer metal consignment balances/metal deals to ensure adequate quantity of metal is present to meet the business unit's financial and production requirements.
  • Assist in budgeting process and monthly forecasting process by providing information on customer trends and tendencies to support revenue and S&OP demand forecasting.
  • Maintain a business and technical awareness for those products assigned to the Sales Representative.
  • Interface with Sales Manager/Regional Sales Representatives to expedite flow of pertinent information and coordinate response to customer needs.
    Are you the ideal candidate?
    • BS degree in business or related field is preferred.
    • Industrial Industry experience is preferred.
    • Associate's degree with 3-5 years' previous customer service / inside sales experience in a manufacturing environment required.
    • The candidate must possess strong interpersonal, telecommunications, math, and PC skills specifically in Microsoft Office Suite software applications and CRM.#LI-LK1#JMUS

Keywords: Johnson Matthey, Wilmington , Inside Sales Representative, Sales , West Chester, Delaware

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