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Front Desk Agent

Company: Fairfield Inn & Suites by Marriott Dover
Location: Dover
Posted on: August 6, 2022

Job Description:


Front Desk Agent

Great and registers guests. Provides prompt and courteous service and closes out guest accounts upon completion of stay to meet Fairfield Inn & Suites by Marriott Dover Standards of quality.

Duties:

Greet customers immediately with a friendly and sincere welcome according to IHG Brand standards. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as; outlet hours, and local attractions.

Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including the number of guests and room rate.

Verify credit cards for authorization. Handle cash, make the change and balance an assigned house bank.

Promptly answer the telephone using positive abd clear English communication. Input messages into the computer.

Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, research and attempt to resolve the problem within the established guidelines.

Field guest complaints and develop the most effective solutions. Extend assistance to guest.

Keywords: Fairfield Inn & Suites by Marriott Dover, Wilmington , Front Desk Agent, Sales , Dover, Delaware

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