Intermediate Representative, Client Service

Company: BNY Mellon
Location: Wilmington
Posted on: May 28, 2023

Job Description:

Intermediate Representative, Client Service

Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We're seeking a talentedIntermediate Representative, Client Serviceto join our Service Delivery team. This role is based out of Wilmington DE, United States. Work Arrangement: Hybrid Work Model

In this role, you'll make an impact in the following ways:

• Provides quality support to clients with complex transactions and processes daily. Independently assists clients by responding to phone, email and other inquiries regarding company products, services, and procedures
• Responds to client questions on BNY Mellon product features and provides technical assistance for issues that have been escalated by junior team members. Researches and resolves moderately complex operational or client issues.
• Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures. Assists in providing status updates on problem resolution and outstanding issues to other teams.
• Assists with process improvement by contributing ideas to improve team efficiency. To be successful in this role, we're seeking the following:
  • High school/secondary school or the equivalent combination of education and experience is preferred.
  • 2-3 years of total work experience preferred.
  • Experience in financial services preferred. At BNY Mellon, our inclusive culture speaks for itself.
    
    Here's a few of our awards:
    • Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
    • Bloomberg's Gender Equality Index (GEI)
    • Best Places to Work for Disability Inclusion, Disability: IN - 100% score
    • 100 Best Workplaces for Innovators, Fast Company
    • Human Rights Campaign Foundation, 100% score Corporate Equality Index
    • CDP's Climate Change 'A List'
      Our Benefits:
      
      BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.
      
      BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
      
      BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.
      
      Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Keywords: BNY Mellon, Wilmington , Intermediate Representative, Client Service, Sales , Wilmington, Delaware