Member Service Representative (Full-Time) - Bensalem
Company: Navy Federal Credit Union
Location: Bensalem
Posted on: May 2, 2024
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Job Description:
Overview To provide members and prospective members the full
range of products and services offered by Navy Federal Credit Union
including depository accounts such as checking, savings,
certificate IRA, revocable trust and estate accounts; Lending
products; and credit/debit cards. To perform moderately complex
platform banking functions under supervision. Provide
assistance/training to lower level team members. This position is
eligible for the TalentQuest employee referral program. If an
employee referred you for this job, please apply using the
system-generated link that was sent to you. Responsibilities
Analyze, research and resolve problems and discrepancies related to
member accounts/loans
Assist members with submitting consumer/mortgage/equity loan,
overdraft protection and credit card applications
Counsel current and prospective members about Navy Federal's
products and services
Ensure cash and other negotiable instruments are handled
properly
Identify opportunities to cross service products and increase
product penetration
Perform platform banking functions
Assist level I team members
Understand and comply with federal and other regulations relating
to financial products and services
May assist with Branch Office vault opening, closing and balancing
procedures
May serve as a Branch Office and/or ATM vault custodian
Perform other duties as assigned Qualifications Ability to work
independently and in a team environment
Working knowledge of savings and checking products, accounts and
services
May be required to participate and complete specialized training
(in Business Services, IRA, MLO, notary, etc.), per business
need
Effective active listening skills to accurately respond to
inquiries and account requests
Effective organizational, planning and time management skills
Effective research, analytical, and problem solving skills
Effective skill building effective relationships through rapport,
trust, diplomacy and tact
Effective skill exercising initiative and using good judgment to
make sound decisions
Effective skill maintaining composure in a high production and
changing environment
Effective skill navigating multiple screens and PC applications and
adapting to new technologies
Effective skill performing mathematical calculations and working
accurately with numbers
Effective verbal and written communication skills Desired
Qualifications Experience in member/customer service preferably in
a call center, retail banking or financial institution
Experience in working in a credit union environment Hours:
Available Monday - Saturday, hours based on business needs.
Location: 2645 Street Road, Bensalem, PA 19020
*Selected candidate would report at Horsham Branch location
(Horsham Point 314 Horsham Road, Suite D1, Horsham, PA 19044) until
the Bensalem Branch opens. Based upon business needs, this position
may require working at or transferring permanently to neighboring
branches within a reasonable commuting distance. *Candidates who
complete an application for the position will be sent a required
online assessment to the email address listed in the application.
Please be sure to check your spam and junk folders if you do not
see the email in your inbox. Completing the assessment is critical
to ensure that your application is considered, so please be sure to
complete the assessment. To receive assistance in resolving any
technical issues with your assessment, please contact our Infor
assessment support team at TSCandidateSupport@Infor.com. About Us
You have goals, dreams, hobbies, and things you're passionate
about-what's important to you is important to us. We're looking for
people who not only want to do meaningful, challenging work, keep
their skills sharp and move ahead, but who also take time for the
things that matter to them-friends, family, and passions. And we're
looking for team members who are passionate about our
mission-making a difference in military members' and their
families' lives. Together, we can make it happen. Don't take our
word for it: --- Military Times 2022 Best for Vets Employers ---
WayUp Top 100 Internship Programs --- Forbes® 2022 The Best
Employers for New Grads --- Fortune Best Workplaces for Women ---
Fortune 100 Best Companies to Work For®--- Computerworld® Best
Places to Work in IT --- Ripplematch Campus Forward Award -
Excellence in Early Career Hiring --- Fortune Best Place to Work
for Financial and Insurance Services Equal Employment Opportunity:
Navy Federal values, celebrates, and enacts diversity in the
workplace. Navy Federal takes affirmative action to employ and
advance in employment qualified individuals with disabilities,
disabled veterans, Armed Forces service medal veterans, recently
separated veterans, and other protected veterans.
EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Disclaimers: Navy Federal reserves the right to fill this role at a
higher/lower grade level based on business need. An assessment may
be required to compete for this position. Job postings are subject
to close early or extend out longer than the anticipated closing
date at the hiring team's discretion based on qualified applicant
volume. Navy Federal Credit Union assesses market data to establish
salary ranges that enable us to remain competitive. You are paid
within the salary range, based on your experience, location and
market position Bank Secrecy Act: Remains cognizant of and adheres
to Navy Federal policies and procedures, and regulations pertaining
to the Bank Secrecy Act.
Keywords: Navy Federal Credit Union, Wilmington , Member Service Representative (Full-Time) - Bensalem, Sales , Bensalem, Delaware
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