Sales Planning Coordinator

Company: Berks Packing Co., Inc.
Location: Reading
Posted on: June 4, 2025

Job Description:

ERP Coordinator - Inside Sales

Apply fast, check the full description by scrolling below to find out the full requirements for this role.

KEY RESPONSIBILITIES:

Under supervision of Director of Sales and Marketing, the ERP Coordinator- Inside Sales, supports the production and sales and marketing departments and provides effective customer service and sales planning support. Provides support through in depth knowledge of company products, programs and go-to-market plans. Effectively communicates with customers, sales and marketing department team members, production, and distribution center staff to ensure customer satisfaction and successful sales program implementation.

ESSENTIAL DUTIES:

Confers with customers to provide information about products; takes and enters orders. Provides customers with prices, shipping date, anticipated delays and any additional information needed.
Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Monitors all EDI orders for accuracy regarding shipping date and delivery or pick up information. Monitors private label orders and alerts production.
Generate a monthly forecast report by requesting forecast data from internal sales representatives.
Generates weekly Demand Plan based on the forecast report as a projection for production and coordinates weekly sales and operations planning process.
Creates quotes for customers, including school districts, and provides proposals in a timely manner.
Checks MRUP, CustOrderWatch and itrade daily. Provides any data required or contacts appropriate personnel as needed.
Monitors production order schedules and expedites delivery per customer requests. Confers with production and distribution center to expedite or trace missing or delayed shipments.
Answers questions from customers or direct them to the appropriate personnel to assist them.
Receives customer complaints. Obtains details of complaints and seeks to resolve customer problems. Refers customer grievances to appropriate departments for investigations, pick of returned product and delivery of care package. Provides follow up to ensure that problems were resolved to customer satisfaction.
Promote discounted items to sales representatives and customers (Grocery Outlet, etc.) and solicit sales of new or additional products.
Oversees company's direct to consumer sales efforts through Amazon order management and customer service functions
Recommend improvements to products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Creates annual sales planning calendar based on annual sales program events; communicates calendar / events to sales and marketing team
Creates monthly competitive pricing report on top selling items for monthly pricing review meetings
Provides sales and marketing department support to New Products Commercialization Team and coordinates weekly team meeting.
Provides sales planning support behind quarterly promotion drive period events for sales and marketing team members
Prepares Quarterly and seasonal volume planning worksheet for Monthly Risk Management meetings and production planning purposes
Creates proposals, letters, and miscellaneous reports as required.
Performs other duties as assigned.


CORE COMPETENCIES

Customer Service-Requires knowledge of principles and processes for providing effective customer service. Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Administrative and Clerical- Requires knowledge of administrative and clerical procedures and systems, managing files and records, designing forms and other office procedures. Ability to Process Information by compiling, coding, categorizing, calculating, entering, and/or verifying information or data. Ability to read and interpret documents such as procedure manuals, work instructions, software manuals.

Problem Solving-Requires the ability to be an active listener and to be oriented to providing service to others. Requires critical thinking, problem solving skills.

Interpersonal-Ability to work as part of a team as well as independently. Ability to establish and maintain effective working relationships with employees and outside contacts.

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Organizational Skills-Effective organizational skills and the ability to plan and prioritize work. Effective time management skills.

Quality Management - Looks for ways to improve and promote quality; demonstrates attention to detail.

Communication- Effective communication skills both verbally and in writing. Ability to write routine reports and correspondence.

TOOLS and TECHNOLOGY

Proficiency in Microsoft Office, including Excel, Word, and Outlook. Proficiency Internet skills. Proficient office skills: telephone, copier, calculator, scanner.

Experience with manufacturing software. Familiarity with ERP or CRM.

EDUCATION AND EXPERIENCE

High School Diploma. AA or Some business school experience preferred. 3 to 5 years ERP, inside sales, customer service experience, in a manufacturing setting with CPG.

WORK CONTEXT

Regular contact with others inside and outside of Berks Packing Company, Inc. requires tact and discretion.


Mental demands occur regularly to frequently due to a diversity of problems or distractions that interfere.

Physical Demands require operating equipment, sitting, and using hands to finger, handle or feel almost continually due to use of a personal computer. Walking and standing is required occasionally. Lifting 25 pounds is required occasionally.

Work environment consists of good office conditions.


Must be able to work outside of regular business hours as needed.





A pre-employment physical and drug/alcohol screen is required. We conduct background checks as part of our pre-employment screening process and follow all EEOC and FCRA regulations regarding the use of criminal records in the hiring process.



For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://berksfoods.isolvedhire.com/jobs/1514021-518314.html

Keywords: Berks Packing Co., Inc., Wilmington , Sales Planning Coordinator, Sales , Reading, Delaware