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Customer Service Representative - 1

Company: Kelly Services
Location: Wilmington
Posted on: June 16, 2019

Job Description:

Our client is a leading corporation that has an immediate need for a Customer Service Representative in Wilmington, DE

Pay Rate: $15- $16/hr

Contract: May 21st- November 16th (Temp-to-hire)

Hours: 8-5pm (Monday-Friday)

Summary

The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Responsibilities:



  • Provide excellent customer service to high level clients

  • Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

  • Refer unresolved customer grievances to designated departments for further investigation.

  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

    Requirements:



    • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

    • Ability to work independently and manage one's time.

    • Ability to accurately document and record customer/client information.

    • Previous experience with computer applications, such as MS Outlook or data entry software.

    • High school diploma or GED preferred.

    • 1-2 years customer service related experience required.

      Why Kelly--?

      At Kelly Services--, we work with the best. Our clients include 97 of the Fortune 100--- companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

      About Kelly Services--

      As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.

      Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.
      Why Kelly--?

      At Kelly

      Services--, we work with the best. Our clients include 95 of the Fortune

      100--- companies, and more than 70,000 hiring managers rely on Kelly annually to access

      the best talent to drive their business forward. If you only make one career connection today, connect

      with Kelly.

      About

      Kelly Services--

      As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

      around the world and have a role in connecting thousands more with work through our global network of

      talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

      Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

      committed to employing a diverse workforce. Equal Employment Opportunity

      is The Law.

Keywords: Kelly Services, Wilmington , Customer Service Representative - 1, Sales , Wilmington, Delaware

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