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Patient Services Representative I

Company: Nemours Children's Health System
Location: Wilmington
Posted on: July 14, 2019

Job Description:

As one of the nation's leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children - even those who may never enter our doors - through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own. This is a 30 hour per week, benefits eligible position. The hours are M, T, Th, Fr 9:30 am - 5:30 pm. The Patient Services Representative I is responsible for accurate and timely patient registration and scheduling of appointments for the department. Triage of phone calls to the appropriate staff for responses. Greeting and responding to families and community service providers using customer service standards. Respond to telephone inquiries regarding appointments within 24 hours. Primary Duties: Take patient referrals by phone, electronically, walk down, or mail. Enter information in referral log or call back log adhering to response time guidelines Responsible for recording of accurate patient demographics and insurance information into the scheduling system; handles incoming calls in a timely and expeditious manner; schedules appointments for the Outpatient Therapy Services Department. Coordinate scheduling of appointments with other Hospital departments as necessary. (i.e.Radiology). Communicates all procedure related prep information to families directly during the scheduling process. Mails appointment confirmation /prep instructions/questionnaire to families after entering appointments. Provides travel directions when requested. Maintains responsibility for the organization of the scheduling office so that a neat appearance is presented to customers making appointments. In collaboration with supervisor, act as a resource preceptor for all new and existing program staff. Triage calls and transfer them to the appropriate department or service as necessary. Performs receptionist duties by: answering the telephone using proper phone etiquette, receiving patients, maintaining the check-in log and completing patient registration /check-in. Makes initial insurance check and informs family of need for authorizations/referral or out of network approvals. Refers family as appropriate to financial counselor as needed. Arranges for interpreter services or identifies need for language line when scheduling appointments. Actively participates in department support staff /scheduling team meetings Qualifications: High School diploma required Healthcare experience preferred Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique "Bridge to a Healthy Future" pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.

Keywords: Nemours Children's Health System, Wilmington , Patient Services Representative I, Sales , Wilmington, Delaware

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