Director Plasma Operational and Business Process Excellence

Company: CSL
Location: King of Prussia
Posted on: January 2, 2026

Job Description:

In this role you will report into the Head of Plasma Excellence. This position directly analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable, and quantifiable business process improvements. Research best business practices within and outside the organization to establish benchmark data. Develops and/or coordinates improved policies, methods, procedures, instructions, and forms to achieve greater operations efficiency and cost-effectiveness. Collects and analyzes process data to proactively initiate, develop and recommend business practices and procedures. Works directly with Plasma Leadership Team to identify opportunity areas using data driven methodologies and data. Develops short and long-term OE strategies and a strategic roadmap in alignment with the overall CSL Plasma strategy. Assures that processes are in place for effective Idea Management Develops plans for initiatives, based on the OE strategic roadmap, designed to adopt leading practice and institute improvements across Plasma. Ensures alignment with corporate and business expectations on continuous improvement targets to ensure cost-effectiveness. Develops and executes the business process management function to enable process management capability Aligns OE programs/projects with senior leadership to ensure they deliver significant value. Proactively identifies gaps and develops plans to mitigate any potential risk and take advantage of identifies opportunities. Fosters a sense of urgency and champions change that pushes for continuous improvement across CSL Plasma, resulting in efficiency improvements, sustained quality and safety, and lower costs. Exercises advanced technical competence in CI tools and underlying principles and methodologies. Develops and implements communication plans to promote a culture and mindset of operational and business excellence. Facilitates sharing of knowledge and best practices across Plasma functions. Promotes a continuous ongoing learning environment to ensure training and development related to OE approaches, methodologies, and tools in collaboration with Learning & Development and Technical Training departments. Develops OE organization designed to provide field support for the institutionalization of an OE culture through coaching and training on OE/CI tools and problem solving. Manages the process for establishing and maintaining effective measurement, accountability for metrics and target setting Continuously improves operational processes to maintain target performance levels Experience: Bachelor’s degree in engineering, IT, Business or related technical area. MBA and/or equivalent general management experience preferred. 10 years relevant experience, e.g., operational excellence, continuous improvement, process design, project management and/or business management. Experience with a large, distributed workforce. Excellent facilitation and change management leadership experience. Process/Continuous Improvement experience in Shingo, Lean, Six Sigma, Kaizen or equivalent preferred. Solid experience planning, organizing, analyzing, and problem solving. Proven record of excellent written and oral communication skills. Influencing and motivating teams to deliver tangible results. Working knowledge of FDA regulations including GMP, OSHA and CLIA desirable. Advancing the culture and mindset of Operational Excellence and Continuous Improvement. Leading teams to understand economic impact of process decisions, creating new process in a controlled manner and making measurable financial and quality performance metrics improvements. Our Benefits CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp . About CSLPlasma CSL Plasma operates one of the world’s largest and most sophisticated plasma collection networks,with over 350 plasma collection centers in the U.S., Europe and China. Headquartered in Boca Raton, Florida, CSL Plasma is a subsidiary of CSL Behring , a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL ,headquartered in Melbourne, Australia, employs 32,000 people. We want CSL to reflect the world around us At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL . Do work that matters at CSL Plasma!

Keywords: CSL, Wilmington , Director Plasma Operational and Business Process Excellence, Science, Research & Development , King of Prussia, Delaware