Family Services Coordinator

Company: Southern Maryland Tri-County Community Action Comm
Location: Indian Head
Posted on: April 1, 2026

Job Description:

Job Description Summary : The Family Services Coordinator provides leadership to the Parent, Family, and Community Engagement (PFCE) team and supports families enrolled in the Head Start program. This role ensures compliance with Head Start Performance Standards and COMAR regulations while promoting family engagement and child development. The Family Services Coordinator serves as a vital link between families, staff, and community resources, managing ERSEA (Eligibility, Recruitment, Selection, Enrollment, and Attendance) and family partnership services. The Family Services Coordinator reports directly to the Director of Educational Services and is accountable for the satisfactory performance of all essential job functions. Position Requirements Summary : Education & Experience: Required: Master’s degree in social work or related field. Current Licensed Graduate Social Worker (LGSW). Applicants without licensure must meet eligibility requirements and obtain licensure within 180 days of employment. Experience: 5 years of case management experience working with families and children. 3-5 years of supervisory experience. Technical Skills: Strong math and analytical skills. Proficiency in Microsoft Word, Excel, Outlook, and other software applications for data retrieval, spreadsheet creation, and reporting. Professional Standards: Must always maintain confidentiality. Communication Skills: Excellent written and verbal communication skills with coworkers, supervisors, customers, and vendors. Responsibilities and Duties : Implement and manage the Family Services component of the Head Start program in compliance with Head Start Program Performance Standard (HSPPS) and COMAR regulations. Coordinate ERSEA (Eligibility, Recruitment, Selection, Enrollment, and Attendance) processes. Thoroughly review HSPPS and COMAR Regulations Title 13A.16 requirements. Conduct family needs assessments and develop individualized Family Partnership Agreements. Maintain accurate records and submit required reports (e.g., PFCE Monthly Reports, PIR). Provide referrals and follow-up services to community resources. Organize and lead parent engagement activities and leadership development initiatives. Ensure compliance with child safety, abuse reporting, and confidentiality policies. Collaborate with other program components and participate in planning and evaluation. Manage a caseload of families and provide ongoing support. Implement and manage the Family Services Component of the Head Start program. Coordinate with the Head Start Director to ensure that services are implemented at each center and Child Care Partnership. Review Head Start Performance Standards related to ERSEA and Parent, Family and Community Engagement. Review Office of Child Care COMAR regulations related to enrollment requirements. Develop goals, objectives, and strategies to ensure compliance with standards and regulations for HS.EHS and EHS-CCP programs. ERSEA Management and Monitoring Lead in the development of the annual recruitment plan for Charles County, St. Mary's, and Calvert Counties, update monthly share with the Head Start Leadership Team. (Enrollment is concurrent; however, Kick-Off is every year in February. Train staff on the intake process and r eview applications for accuracy and completeness. Monitor and maintain enrollment data in CAP 60. Develop selection criteria and present it to Policy Council for approval each March. Ensure enrollment meets 97% of funded capacity and collaborate on classroom placement. Collaborate with the Assistant Director of Educational Services in children's classroom placement. Track attendance by center, classroom, and individual child to maintain 85% attendance; provide monthly reports on absences exceeding 30 days. Submit monthly ERSEA and Family Engagement reports to the Director of Educational Services. Provide Partnership Leadership Develop and train staff in the empowerment approach to working with families. Ensure family needs are completed and Family Partnership Agreements developed within 45 days of program entry. Review Family Partnership Agreement (FPA) plans and monitor progress. Coordinate health home visit with the Health and Nutrition Coordinator. Ensure all transition plans are completed for families in EHS, HS, and EHS-CCP programs. Coordinate with agencies and organizations to coordinate services for families. Develop and update a Community Resource Booklet for parents and annually. Provide Involvement Leadership Train staff in the Parent Curriculum and strategies for engaging parents in the program. Guide staff in organizing parent committees at their respective centers. Provide training and technical assistance to the Policy Council (PC); monitor parent committee and Policy Council funds. Review monthly center parent committee agendas and minutes and share with the Director of Educational Services. Monitor Parent Involvement Effectiveness Develop tracking systems to monitor parent involvement services. Create and administer parent surveys; submit results to the Director of Educational Services. Identify and report deficiencies or concerns to the Director of Educational Services. Participate in monthly administrative staff meetings. Parent and Family Community Engagement Lead the development of the Parent and Family Community Engagement Plan. Review Relationship-Based Competencies to Support Family Engagement. Review the Parent, Family, and Community Engagement Framework for Early Childhood Systems. Maintain a regular presence at centers to greet families and build relationships. Lead in Parent Committee and/or Policy Council activities. Participate in the Male Involvement Meetings to strengthen family engagement. Additional Information: This position includes a caseload and requires travel within Charles, St. Mary’s, and Calvert Counties. Must be able to work collaboratively and demonstrate leadership in family engagement initiatives. Perform other duties as assigned to include ratio if needed, grant research, and preparation. Licenses or Certificates: CPR and First Aid certification required. Family credential or certification in social work, human services, or family services. Minimum of 15 hours of annual professional development training. Special Requirements: State and Federal Bureau of Investigation Criminal Background Check. National Sex Offender Public Registry Check. Physical examination and Tuberculin PPD Tine Test at time of employment and annually (or as required by physician). Pre-employment, random, and post-accident drug and alcohol testing. Physical Demands: Effort Level: Moderate physical effort Requirements: Ability to raise preschool children or up to 50 lbs. unassisted. Active participation in programs for young children Tasks include: Lifting children Getting up and down from the floor Engaging in lively outdoor activities Moving furniture Application Instructions: Applications Accepted By: Mail: SMTCCAC, Inc. – Human Resources Department P.O. Box 280 Hughesville, MD 20637 Online: http://www.smtccac.org Required Documents: Completed application and resume. Applications and documents submitted with missing information will not be considered. Do not send applications via fax. An Equal Opportunity/Affirmative Action Employer

Keywords: Southern Maryland Tri-County Community Action Comm, Wilmington , Family Services Coordinator, Social Services , Indian Head, Delaware